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- Tasks: Greet customers, manage vehicle details, and ensure smooth workshop operations.
- Company: Join Glyn Hopkin, a leading automotive dealership network in the UK.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be the friendly face of our service team and make a difference for customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Duties
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge).
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring "Workshop loading" utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- To be fully flexible so as to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company's operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.
Responsibilities
- To promote good customer relations.
- To ensure customers' instructions or requirements are recorded and carried out.
- To sell available labour and services.
- To support and implement the Company's Quality System and carry out the responsibilities documented in the relevant procedure manuals.
- To observe Fire and Safety regulations at all times.
If you believe you're who we're looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer.
About Glyn Hopkin: Glyn Hopkin Group is one of the UK's largest automotive dealership networks, operating over 35 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire and Bedfordshire. We work on behalf of manufacturers such as BYD, Chery, Geely, MG, Nissan, Suzuki and Kia. We supply new & used cars, support the Motability Scheme and provide service, repairs, parts and accessories.
Contact: Head Office: Glyn Hopkin Romford, 279-289 London Road, Romford, Essex, RM7 9NP. Reg. Office: Glyn Hopkin Ltd, Saffery Llp St. Catherines Court, Berkeley Place, Clifton, Bristol, BS8 1BQ. VAT Reg. No. 597406403.
Service advisor - Mill Hill employer: Glyn Hopkin Group
Contact Detail:
Glyn Hopkin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service advisor - Mill Hill
✨Tip Number 1
First things first, make sure you know the company inside out. Research Glyn Hopkin and their values, especially their commitment to customer service. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
When you get that interview, don’t just sit back and wait for questions. Prepare some thoughtful ones about the role and the team. It shows you’re engaged and ready to jump in, plus it gives you a chance to see if it’s the right fit for you too!
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how you can highlight your customer service skills and experience, as that’s key for a Service Advisor role.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Service advisor - Mill Hill
Some tips for your application 🫡
Be Yourself: When writing your CV and cover letter, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor position. Highlight relevant experience and skills that match the job description, like customer service and communication skills.
Showcase Your Experience: Use specific examples from your past roles to demonstrate how you've successfully handled customer queries or complaints. This will help us see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Glyn Hopkin Group
✨Know the Company Inside Out
Before your interview, take some time to research Glyn Hopkin and their services. Understand their values, the brands they represent, and their customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
As a Service Advisor, you'll be dealing with customers regularly. Think about common customer queries or complaints and how you would handle them. Practising these scenarios can help you demonstrate your problem-solving skills and customer service mindset during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've successfully communicated with customers in the past. Use examples that highlight your ability to listen, empathise, and provide clear information, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.