At a Glance
- Tasks: Engage with customers, handle enquiries, and input data while identifying sales opportunities.
- Company: Join Glyn Hopkin, a leading automotive dealership network in the UK.
- Benefits: Enjoy a supportive work environment, career progression, and great incentives.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Enthusiasm, good communication skills, and basic Excel knowledge are essential.
The predicted salary is between 22000 - 26000 £ per year.
Due to our continued expansion and increased call volumes with all the brands we represent, we are recruiting Call Centre Operative to be based at our head office in Romford.
Do you have an unrivalled talent to produce results? Do you have an excellent Telephone Manner with great computer/keyboard skills? Do you have good communication skills, including both verbal and written? Are you enthusiastic, self-motivated, flexible, dedicated and a committed individual? Do you possess great interpersonal, negotiating and excellent customer service skills? Can you be part of a winning, hard-working and successful team?
We are looking for full-time staff to work within our Contact Centre. The hours are 8.00am – 5.00pm or 8.30am - 5.30pm Monday to Friday, based on a shift pattern. You will be required to do Call Monitoring and input Data in spreadsheets.
About you:
- To succeed you must be an enthusiastic, self-motivated, flexible, dedicated and a committed individual.
- You must be able to prospect and create opportunities whilst dealing with incoming enquiries to the branch.
- You will also have a strong desire to see yourself as an integral part of a successful team.
- You must have Excel knowledge.
- Engage with customers and identify upselling and cross-selling opportunities.
- Ideally you will have experience of working in a Contact Centre environment. However, this is not essential as full training will be provided.
We provide a great working environment, clear and exciting career progression. We recognise and reward hard work, loyalty and achievements with excellent incentives throughout your career and encourage a continuous improvement culture.
If you believe you’re who we’re looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer.
Contact Centre Operative - Romford employer: Glyn Hopkin Group
Glyn Hopkin is an exceptional employer, offering a vibrant work culture in Romford that fosters enthusiasm and dedication among its team members. With a strong emphasis on career progression and continuous improvement, employees are rewarded for their hard work and loyalty through excellent incentives. Join us to be part of a successful team where your contributions are valued and you can grow within one of the UK's largest automotive dealership networks.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Operative - Romford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Glyn Hopkin and its brands. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your telephone manner! Since this role is all about communication, grab a friend or family member and do some mock calls. This will help you feel more confident and polished when it comes to handling real customer enquiries.
✨Tip Number 3
Show off your Excel skills! Brush up on your spreadsheet knowledge before the interview. You might be asked to demonstrate your ability to input data or create simple reports, so being prepared will definitely give you an edge.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you’ll get all the latest updates on job openings and company news!
We think you need these skills to ace Contact Centre Operative - Romford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your CV and cover letter, let your passion shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about joining our team and contributing to our success.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We love seeing how your unique background can bring value to our Contact Centre!
Keep It Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where possible and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at Glyn Hopkin Group
✨Know the Company Inside Out
Before your interview, take some time to research Glyn Hopkin and their values. Understand their brands and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Off Your Communication Skills
As a Contact Centre Operative, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different types of calls.
✨Demonstrate Your Enthusiasm
Glyn Hopkin is looking for enthusiastic and self-motivated individuals. During the interview, express your passion for customer service and how you can contribute to the team's success. Share examples from your past experiences that highlight your dedication and positive attitude.
✨Prepare for Excel Questions
Since Excel knowledge is a must, brush up on your skills before the interview. Be ready to discuss how you've used Excel in previous roles or how you would approach data input and call monitoring tasks. Showing confidence in this area will definitely give you an edge.
