Service Advisor - Colchester( Maternity Cover)

Colchester Full-Time No home office possible

Service Advisor (Maternity Cover) in Renalt AR, Geely and Chery Colchester

The Service Advisor is the first point of contact for customers, you’ll need strong communication and customer service skills, plus the ability to thrive in a busy, fast-paced environment.

Please note: While this position may commence on a temporary or fixed-term basis, there is the potential for a permanent role depending on performance and business needs.

Duties

To greet all customers cheerfully and attend to their requirements promptly.
To obtain and record full customer/vehicle details and accurate description of work to be carried out.
To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
To inform customers of any delay in completion (Complying with the Company Pledge)
To maintain the Workshop loading system.
To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
To prepare both cash and account invoices.
To present cash customers with an invoice and receive payment before the vehicle is removed from the premises
To deal with customer queries and complaints.
In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
To ensure that information required for Warranty items is recorded on the Job Card.
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