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- Tasks: Join us as a Field Service Engineer, maintaining and repairing coffee machines and water dispensers.
- Company: We're a family-run business known for our friendly service and quality products across the UK.
- Benefits: Enjoy a competitive salary, monthly lunch allowance, company car, and bonuses.
- Why this job: Be part of a growing team that values customer satisfaction and offers hands-on experience.
- Qualifications: 2+ years in a related field, strong electro-mechanical skills, and a full UK driving licence required.
- Other info: Work mainly in Central and North London with opportunities for additional rewards and tips.
The predicted salary is between 38000 - 40000 £ per year.
A growing, family-run business supplying commercial coffee machines, boiling taps, and water dispensers to workplaces across the UK. Known for our fast, friendly customer service, they are expanding our service team.
We are seeking a reliable, enthusiastic Field Service Engineer with a passion for customer satisfaction. The ideal candidate will have experience in maintaining and repairing water dispensers and coffee machines, as well as strong electro-mechanical skills.
Key Responsibilities- Perform preventative maintenance and sanitisation on boiling taps, water dispensers, and coffee machines.
- Install and commission commercial coffee machines and water equipment.
- Respond to breakdowns and carry out call-out repairs.
- Ensure optimal performance and taste quality of coffee and water systems.
- Provide customer training on equipment use and maintenance.
- Complete detailed service reports and job documentation.
- Maintain stock levels and parts in the service vehicle.
- Experience: 2+ years in water dispensers, coffee machines, vending, or similar field (preferred).
- Skills:
- Strong electro-mechanical diagnostic and repair ability
- Basic plumbing skills
- Excellent communication and customer service
- Professional and reliable
- Ability to manage van stock and field operations independently
- Pay: £38,000–£40,000 per year (depending on experience)
- Bonus & Perks:
- £120/month supermarket lunch allowance (£1,440/year)
- Company car (Ford Transit Connect or Custom Limited)
- Additional company rewards and bonuses (£1k–£3k/year)
- Commission pay, signing bonus, and tips
- Discounted or free food
Service Engineer employer: Glue Resourcing
Contact Detail:
Glue Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific types of coffee machines and water dispensers that the company uses. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in a technical field. Being able to communicate effectively with customers is crucial for this role, so be ready to share examples of how you've excelled in this area.
✨Tip Number 3
Prepare to discuss your electro-mechanical skills in detail. Be ready to explain past situations where you've successfully diagnosed and repaired equipment, as this will showcase your technical expertise.
✨Tip Number 4
Since the job involves travelling mainly in Central and North London, ensure you know the area well. Mentioning your familiarity with local routes and traffic patterns can give you an edge, showing you're prepared for the on-the-road aspect of the job.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintaining and repairing water dispensers and coffee machines. Emphasise your electro-mechanical skills and any customer service roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to work independently. Mention specific examples of how you've successfully handled breakdowns or provided training in previous roles.
Highlight Relevant Skills: In your application, clearly outline your diagnostic and repair abilities, basic plumbing skills, and communication strengths. These are key attributes the company is looking for in a Field Service Engineer.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Glue Resourcing
✨Showcase Your Technical Skills
Make sure to highlight your experience with maintaining and repairing water dispensers and coffee machines. Be prepared to discuss specific examples of your electro-mechanical skills and any relevant troubleshooting you've done in the past.
✨Demonstrate Customer Service Excellence
Since the company values fast, friendly customer service, share instances where you went above and beyond for a customer. This could include resolving issues quickly or providing exceptional training on equipment use.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle common breakdowns or maintenance tasks. Practising responses to these scenarios can help you demonstrate your problem-solving abilities and technical knowledge effectively.
✨Know the Company and Its Values
Research the company’s background and its commitment to customer satisfaction. Being able to articulate why you want to work for a family-run business and how you align with their values will set you apart from other candidates.
