Regional Team Leader

Regional Team Leader

Full-Time 35000 £ / year No working from home possible
Glue Resourcing

At a Glance

  • Tasks: Lead and optimise a regional engineering team to enhance performance and customer service.
  • Company: Family-run business with a fantastic culture and growth strategy.
  • Benefits: Competitive salary, leadership training, and personal development opportunities.
  • Other info: Join a passionate team and enjoy a supportive work environment.
  • Why this job: Make a real impact in engineering while developing your leadership skills.
  • Qualifications: Strong leadership skills and experience in operational performance management.
Regional Team Leader Location: Norwich Salary: £35,000 Job Type: Permanent Sector: Coffee Are you looking for an interesting role where you can take ownership of regional performance, support engineers and make a genuine operational impact? We are looking for a Regional Team Leader (RTL) to join our client's team in Norwich. This is an operational leadership position focused on maximising the daily output, performance and discipline of a defined regional engineering team. The Role As Regional Team Leader, you will take responsibility for the day-to-day operational control of the regional engineering team, ensuring work is scheduled effectively, service levels are maintained and customer requirements are met. Your responsibilities will include: * Optimising daily schedules and engineer workloads. * Monitoring and maintaining regional SLA performance. * Reallocating resources in response to emergencies and changing priorities. * Liaising with customers regarding service execution. * Monitoring jobs completed per engineer per day. * Improving regional First-Time Fix performance. * Monitoring repeat visits and overtime trends. * Identifying and addressing non-conformities and customer complaints. * Conducting regular engineer touchpoints and providing immediate coaching and correction where required. * Managing behavioural and performance issues, escalating to the FSM where appropriate. * Supporting formal engineer performance reviews. What You'll Be Doing The role has a strong focus on performance, communication and continuous improvement. You will lead daily regional engineer huddles, focusing on priorities, risks and SLA performance, alongside weekly performance reviews. You will also hold monthly individual performance conversations with engineers and provide input into formal performance reviews. Key performance measures will include: * Regional SLA % * First-Time Fix % * Repeat visit % * Jobs per engineer per day * Overtime % * Customer complaints * Non-conformity trends Development & Reward This is an opportunity to develop your leadership skills with the business investing in external development, including: * Emotional Intelligence training * Leadership development * Performance coaching * Advanced communication training The Client. A client with a fantastic company culture who really do value each and every employee. A family run business with an exceptional growth strategy, led by a passionate, driven, super talented leadership team in which you will play a pivotal part. What We're Looking For We are looking for someone who can confidently lead and support an engineering team, while maintaining a strong focus on operational performance and customer service. You will need to be comfortable monitoring performance, identifying issues, coaching individuals and taking appropriate action when standards are not being met. If you're looking for an interesting engineering leadership role in Norwich, where you can make a real difference to regional performance while continuing to develop your leadership skills, we'd like to hear from you

Regional Team Leader employer: Glue Resourcing

Join a well-established family-run business near Daventry, where your contributions as a Quality Manager will be truly valued. With a supportive work culture and a commitment to employee growth, this company offers competitive salaries, comprehensive training, and the opportunity to make a meaningful impact in food safety and quality compliance. Experience a fulfilling career in a progressive environment that prioritises both personal and professional development.

Glue Resourcing

Contact Details:

Glue Resourcing Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Regional Team Leader

Tip Number 1: Get Involved in Consulting Case Competitions

Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Regional Team Leader at Glue Resourcing!

Tip Number 2: Leverage Alumni Networks

Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Glue Resourcing or be willing to refer you for that Regional Team Leader position!

Tip Number 3: Attend Industry Events and Conferences

Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Glue Resourcing who’s on the lookout for their next Regional Team Leader star!

Tip Number 4: Polish Your Consulting Skills Online

Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Regional Team Leader role at Glue Resourcing!

We think you need these skills to ace Regional Team Leader

Operational Leadership
Performance Management
Resource Allocation
Customer Liaison
Scheduling
First-Time Fix Improvement
Coaching and Development

Some tips for your application 🫡

Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!

Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Glue Resourcing. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!

Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.

Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!

How to prepare for a job interview at Glue Resourcing

Master the Case Study Game

In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!

Know Your Numbers

Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!

Show Your Leadership Flair

As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.

Be a Cultural Fit

We’re not just looking for brains; we want to see if you vibe with our company culture at Glue Resourcing. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!