Service Manager in Olney

Service Manager

Location: Bedford / Milton Keynes / Northampton borders
Salary: 50K – £60k depending on experience plus car allowance of £450 per month
Job Type: Permanent, Full Time

The Good Stuff

• Mon Fri 9am 5.30pm
• 23 days holiday plus bank holidays
• A business thats big enough to cope, but small enough to care
• Employee discount and benefits scheme
• Modern, stunning offices
• Friendly, supportive, family-style culture

The Role

Our client is a well-established and highly respected local business operating within the security sector. They are now seeking an experienced Service Manager to lead, develop, and take ownership of their service department.

This is a key leadership role where you will ensure exceptional customer experience and consistently high service standards. You will manage both on-site and remote engineers while acting as a central technical and operational point of contact.

Key Responsibilities

• Lead, manage, and motivate a team of service engineers, including remote workers
• Manage helpdesk and service coordination staff
• Provide technical support remotely and on-site when required
• Ensure all SLAs and KPIs are met or exceeded
• Professionally handle escalated service issues and customer concerns
• Drive continuous improvement across service delivery and customer satisfaction

What Were Looking For

• Previous experience within security systems, CCTV, intruder alarms, or a similar environment
• Strong technical background with hands-on problem-solving capability
• Experience working within an NSI-approved or regulated security setting
• Proven people-management skills with a hands-on leadership approach
• Customer-focused mindset with excellent communication skills

Interested?

If you are an experienced Service Manager looking to join a respected business that genuinely values its people, wed love to hear from you.

Please email your CV to discuss this exciting permanent opportunity.

Thank you for your interest in this position. Due to the high volume of applications received, we are unable to respond individually. All applications will be reviewed within two working days. If you do not hear from us within this timeframe, unfortunately you have not been successful on this occasion.