At a Glance
- Tasks: Lead and optimise a regional engineering team to enhance performance and customer service.
- Company: A family-run coffee business with a fantastic culture and growth strategy.
- Benefits: Competitive salary, leadership development, and emotional intelligence training.
- Other info: Join a passionate team and enjoy excellent career growth opportunities.
- Why this job: Make a real impact on operational performance while developing your leadership skills.
- Qualifications: Strong leadership skills and a focus on operational performance.
The predicted salary is between 40500 - 49500 £ per year.
Are you looking for an interesting role where you can take ownership of regional performance, support engineers and make a genuine operational impact? We are looking for a Operational Team Leader (RTL) to join our client's team in Norwich. This is an operational leadership position focused on maximising the daily output, performance and discipline of a defined regional engineering team.
The Role
As Operational Team Leader, you will take responsibility for the day-to-day operational control of the regional engineering team, ensuring work is scheduled effectively, service levels are maintained and customer requirements are met. Your responsibilities will include:
- Optimising daily schedules and engineer workloads.
- Monitoring and maintaining regional SLA performance.
- Reallocating resources in response to emergencies and changing priorities.
- Liaising with customers regarding service execution.
- Monitoring jobs completed per engineer per day.
- Improving regional First-Time Fix performance.
- Monitoring repeat visits and overtime trends.
- Identifying and addressing non-conformities and customer complaints.
- Conducting regular engineer touchpoints and providing immediate coaching and correction where required.
- Managing behavioural and performance issues, escalating to the FSM where appropriate.
- Supporting formal engineer performance reviews.
What You'll Be Doing
The role has a strong focus on performance, communication and continuous improvement. You will lead daily regional engineer huddles, focusing on priorities, risks and SLA performance, alongside weekly performance reviews. You will also hold monthly individual performance conversations with engineers and provide input into formal performance reviews. Key performance measures will include:
- Regional SLA %
- First-Time Fix %
- Repeat visit %
- Jobs per engineer per day
- Overtime %
- Customer complaints
- Non-conformity trends
Development & Reward
This is an opportunity to develop your leadership skills with the business investing in external development, including:
- Emotional Intelligence training
- Leadership development
- Performance coaching
- Advanced communication training
The Client
A client with a fantastic company culture who really do value each and every employee. A family run business with an exceptional growth strategy, led by a passionate, driven, super talented leadership team in which you will play a pivotal part.
What We're Looking For
We are looking for someone who can confidently lead and support an engineering team, while maintaining a strong focus on operational performance and customer service. You will need to be comfortable monitoring performance, identifying issues, coaching individuals and taking appropriate action when standards are not being met. If you're looking for an interesting leadership role in Norwich, where you can make a real difference to regional performance while continuing to develop your leadership skills, we'd like to hear from you.
Operational Team Leader in London employer: Glue Resourcing
Join a family-run business in Norwich that prioritises employee value and development, offering a vibrant work culture where your leadership can truly shine. With a strong focus on continuous improvement and performance coaching, you'll have the opportunity to enhance your skills while making a significant impact on regional operations. Enjoy a supportive environment that fosters growth and rewards dedication, making it an excellent place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Team Leader in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operational Team Leader at Glue Resourcing!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Glue Resourcing or be willing to refer you for that Operational Team Leader position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Glue Resourcing who’s on the lookout for their next Operational Team Leader star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operational Team Leader role at Glue Resourcing!
We think you need these skills to ace Operational Team Leader in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Glue Resourcing. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Glue Resourcing
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Glue Resourcing. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
