Customer Service Advisor

Customer Service Advisor Location: Coventry Salary: £30,000 Status: Permanent Join an Award-Winning Dynamic Team! The Client: Family business established early 2000, working in beautiful open plan offices, amazing team of people, a wonderful company culture together with unrivalled values of respect, understanding, support and appreciation. Listed as top 1000 Companies to Inspire Britain Team focused culture supported by industry-leading benefits and opportunities for personal and professional growth. This is your chance to be part of one of Britain's fastest-growing companies and shape the future of sustainable building solutions. Are you ready to make an impact? We’re looking for a driven and enthusiastic individual who is customer centric, supporting the sales team and other areas of the business. The Role: * Responding to Customer enquiries * Advising the customers as to Approved Installers and Dealers * Referring technical enquiries to the Tech team * General support to customers * Taking inbound customer service calls * Following up enquiries * Following up on samples sent to residential customers * Managing of the ‘Enquires’ Inbox * Following up Material Lists * Inputting data * Gathering and documenting key project information on a CRM What We’re Looking For: * A polite, professional, and persistent telephone manner. * A proven track record in delivering excellent customer experiences. * Experience with CRM systems and the ability to adapt to change. * Excellent communication, organisation, and planning skills. * Strong experience with Microsoft Office * A “Can do” attitude, with the drive to go above and beyond for our customers. * A team player Ready to take your career to the next level? Apply now and become a key player in our client’s mission to provide exceptional customer experiences and drive sales success