At a Glance
- Tasks: Support customers and colleagues with workwear needs in a dynamic environment.
- Company: Join a vibrant team at the BMW MINI Plant Oxford.
- Benefits: Enjoy 22 days holiday, eyecare provision, and a supportive workplace culture.
- Other info: Full training provided; no previous experience necessary!
- Why this job: Gain valuable skills while providing legendary service and making a real impact.
- Qualifications: Full UK driving licence and basic computer skills required.
Office Coordinator
What’s the role?
This is a great opportunity for someone who enjoys helping people, staying organised and being part of a busy, customer-focused environment.
A significant part of this role will be developed through on-the-job learning, so you do not need previous experience in a similar role.
Full training will be provided, including training in garment embroidery and our systems and processes.
What matters most is that you are reliable, willing to learn and committed to giving customers a great experience.
Based at the BMW MINI Plant Oxford, you will support colleagues and customers with their on-site workwear requirements.
The role is varied and practical, giving you the opportunity to use your customer service, communication and organisational skills every day.
You will also act as a key contact on site, helping to make sure customers receive the high standard of service we are proud of.
What you'll be doing...
- Collect and distribute laundry on site using the onsite vehicle.
- Liaise with the laundry provider when required
- Maintaining locker inventory and keep records up to date
- Provide occasional cover when needed at the Swindon site
- Carry out garment embroidery with full training provided.
- Process customer orders and help resolve order queries.
- Receive deliveries, track orders and let customers know when garments have arrived.
- Complete stock counts and support stock taking activity.
- Welcome and support visitors to the workwear centre.
- Keep the work area tidy, safe and organised.
- Submit reports and KPI information within agreed timescales
- Process returns when needed.
- Your Background and Experience
- You will need a full UK driving licence
- Experience of using a computer, including Outlook and Excel
- Can stay organised and manage a variety of tasks
- Has a positive, can-do attitude
- Enjoys working with others and supporting customers
- Can work on your own initiative once trained
- Is proactive and calm when things get busy
- Takes pride in doing a job well
- Communicates in a professional, friendly and respectful way
- Is willing to learn new skills and develop in the role
- Shares our commitment to delivering excellent service
The Clients Values
We Make It Happen: Turning challenges into triumphs, everything and anything is possible.
Inherent Integrity: We are honest, loyal and trustworthy.
Legendary Service: We consistently exceed expectations.
Learning, to Work Smarter®: We continually develop people and improve processes.
What’s in it for you?
When you join, you’ll be joining an organisation that lives and thrives by its values and will give you every opportunity to be the best you can be.
You’ll be surrounded by like-minded people who are all passionate, supportive, and dedicated to their craft.
- As well as our amazing culture we also offer a host of generous benefits including -
- 22 days holiday per annum + 8 bank holidays (3 to be taken between Christmas and New Year during company recess)
- Eyecare Provision
- Employee Assistance Programme
- 5% Pension Contributions
- Holiday Buy Back Scheme
Office Coordinator in Cowley employer: Glue Resourcing
Join a well-established family-run business near Daventry, where your contributions as a Quality Manager will be truly valued. With a supportive work culture and a commitment to employee growth, this company offers competitive salaries, comprehensive training, and the opportunity to make a meaningful impact in food safety and quality compliance. Experience a fulfilling career in a progressive environment that prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Office Coordinator in Cowley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Glue Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Glue Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Coordinator in Cowley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Glue Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Glue Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Glue Resourcing!
How to prepare for a job interview at Glue Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
