Coffee Field Service Engineer

Coffee Service Engineer Manchester down to Stoke on Trent Area Sector: Coffee Machines Salary: £34-£38k DOE The Client: Join a family-run business with a fabulous company culture that truly values its staff! For over 35 years, they have been committed to providing top-notch coffee equipment repair and maintenance services across the UK and Ireland. Now, we’re looking for an enthusiastic experienced Field Service Engineer to join our team in the North of England covering Manchester down to Stoke on Trent. About the Role As a Field Service Engineer, you’ll be at the heart of our operations. Your role will involve servicing and repairing coffee machines, ensuring that every client can produce the best coffee possible. You’ll receive comprehensive training in our workshops along with hands-on, on-the-job training to hone your technical, mechanical, and electrical skills. Key Responsibilities * Route Planning: Organize and plan your daily service routes. * Travel Coordination: Check travel updates and ensure timely arrivals at customer sites. * Maintenance & Repair: Service, repair, and install various types of coffee machines. * Inventory Management: Maintain parts inventory by booking out, ordering, and returning items as necessary. * Documentation: Complete service documentation accurately. * Communication: * Coordinate with the service controller and fellow engineers. * Provide excellent customer service by listening carefully to customer concerns and ensuring their satisfaction. * Performance: Strive to exceed company performance targets consistently. Requirements * Technical Skills: * Strong electrical skills are a must. * Basic mechanical skills are also required. * A solid electromechanical background, with the ability to read and understand circuit and hydraulic diagrams and schematics. * Experience: * Ideally, you have a background in coffee machine servicing. * Candidates with experience in other field service roles, such as servicing white goods, are encouraged to apply. * Soft Skills: * Excellent problem-solving and communication skills. * A strong commitment to delivering outstanding customer service. What We Offer * Structured Training: Comprehensive initial training in our workshops and continuous on-the-job learning. * Dynamic Work Environment: Work in various settings across Central London. * Career Growth: Opportunities to advance within our company. * A Passion for Coffee: Be a key player in ensuring our customers enjoy the perfect cup every time! Benefits Package: Company expensed vehicle 25 days holiday plus 8 Bank Hols and one day for your birthday Life Assurance with Canada Life” that includes: * 24/7 GP * Mental health support * Qualified nutritionists supported bespoke fitness programmes * Financial and legal support Ready to join our team and make a difference one coffee machine at a time?