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For Companies At a Glance
- Tasks: Maintain and repair coffee machines and water dispensers while providing top-notch customer service.
- Company: A friendly, family-run business known for excellent customer support.
- Benefits: Competitive salary, monthly lunch allowance, company car, and bonuses.
- Why this job: Join a growing team and make a real difference in workplace coffee and water solutions.
- Qualifications: 2+ years experience in similar fields and strong electro-mechanical skills.
- Other info: Enjoy a dynamic role with opportunities for personal growth and development.
The predicted salary is between 38000 - 40000 £ per year.
Salary: £38,000 – £40,000 a year
Job Type: Full-time, Permanent
Schedule: Monday to Friday
Location: On the road – West Midlands
About the Client
A growing, family-run business supplying commercial coffee machines, boiling taps, and water dispensers to workplaces across the UK. Known for our fast, friendly customer service, they are expanding our service team.
What We're Looking For
We are seeking a reliable, enthusiastic Field Service Engineer with a passion for customer satisfaction. The ideal candidate will have experience in maintaining and repairing water dispensers and coffee machines, as well as strong electro-mechanical skills.
Key Responsibilities
- Perform preventative maintenance and sanitisation on boiling taps, water dispensers, and coffee machines.
- Install and commission commercial coffee machines and water equipment.
- Respond to breakdowns and carry out call-out repairs.
- Ensure optimal performance and taste quality of coffee and water systems.
- Provide customer training on equipment use and maintenance.
- Complete detailed service reports and job documentation.
- Maintain stock levels and parts in the service vehicle.
Requirements
- Experience: 2+ years in water dispensers, coffee machines, vending, or similar field (preferred).
- Skills:
- Strong electro-mechanical diagnostic and repair ability
- Basic plumbing skills
- Excellent communication and customer service
- Professional and reliable
- Ability to manage van stock and field operations independently
Salary & Benefits
- Pay: £38,000–£40,000 per year (depending on experience)
- Bonus & Perks:
- £120/month supermarket lunch allowance (£1,440/year)
- Company car (Ford Transit Connect or Custom Limited)
- Additional company rewards and bonuses (£1k–£3k/year)
- Commission pay, signing bonus, and tips
- Discounted or free food
Field Service Engineer - Coffee & Water Machines in Birmingham employer: Glue Resourcing
Contact Detail:
Glue Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Coffee & Water Machines in Birmingham
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves maintaining and repairing coffee machines and water dispensers, brush up on your electro-mechanical knowledge. You might even want to prepare for some hands-on questions during the interview.
✨Tip Number 3
Show off your customer service skills! This job is all about keeping clients happy, so be ready to share examples of how you've gone above and beyond for customers in the past. We want to see that you can connect with people and solve their problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our growing family-run business. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Engineer - Coffee & Water Machines in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with coffee machines and water dispensers. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your electro-mechanical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer satisfaction and how your previous roles have prepared you for this position. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since you'll be interacting with customers regularly, make sure your application reflects your excellent communication skills. Use clear language and a positive tone to demonstrate that you can connect with clients effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at Glue Resourcing
✨Know Your Machines
Make sure you brush up on your knowledge of coffee machines and water dispensers. Familiarise yourself with common issues and maintenance practices, as well as the specific models the company uses. This will show your passion for the role and your readiness to tackle any challenges.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in providing excellent customer service. Think of specific examples where you went above and beyond to ensure customer satisfaction, as this will resonate well with the company's values.
✨Demonstrate Your Problem-Solving Ability
Field Service Engineers often face unexpected challenges. Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Highlight your electro-mechanical skills and any relevant troubleshooting techniques you've used.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the company's future plans. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
