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- Tasks: Be the go-to person for scheduling and coordinating technician visits with customers.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Gain valuable experience, develop communication skills, and enjoy flexible working hours.
- Why this job: Make a real difference by ensuring smooth installations and happy customers.
- Qualifications: Strong communicator with excellent organisational skills and attention to detail.
- Other info: Perfect opportunity for those looking to kickstart their career in customer service.
The predicted salary is between 24000 - 36000 £ per year.
The role involves acting as a first point of contact for technicians, team managers, and customers. You will plan and organise daily activities, such as maintenance or installation visits. Your responsibilities include:
- Speaking with customers to ensure they are ready for the technician’s visit.
- Working to agreed timescales to ensure jobs are completed on time.
- Liaising with on-trade customers to arrange installation activities, from simple changes to large refurbishment works.
- Ensuring activities are organised with the correct decision maker, job details are accurate, and all necessary information is captured for technicians.
- Making informed decisions to utilise installation resources in line with budgeted levels.
- Prioritising workload and processing activities within agreed SLAs.
- Taking ownership of issues relating to installation activities and escalating to management when necessary.
- Building and maintaining effective working relationships with field technicians, operational teams, supply chain colleagues, service providers, and other stakeholders.
- Contributing towards individual Key Performance Objectives and supporting wider business strategies.
- Demonstrating company values in every interaction.
- Ensuring customers and colleagues receive exceptional service through professional and proactive engagement.
- Maintaining accurate records of schedules, communications, and outcomes to support operational efficiency.
Essential skills:
- Confident communicator able to build positive relationships.
- Strong attention to detail, highly organised, and self-motivated.
- Ability to manage conflicting priorities and remain calm under pressure.
- Experience in scheduling or diary management.
- Proficient in using scheduling systems, CRM platforms, and MS Office applications.
- Team-oriented, with a willingness to support colleagues.
- Strong organisational skills with the ability to multitask effectively.
- Excellent verbal and written communication skills.
Desirable skills:
- Previous experience in a planning, logistics, or resource scheduling environment.
- Familiarity with field service operations or customer service centre environments.
Temporary Customer Service Advisor in Tadcaster employer: Glu Recruit
Contact Detail:
Glu Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Advisor in Tadcaster
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you apply through our website, make sure to highlight how your skills align with what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers and technicians, try role-playing scenarios with a friend. This will help you feel more confident when discussing your experience during interviews.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed conflicting priorities in the past. This will demonstrate your ability to handle the fast-paced environment of a Customer Service Advisor.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Temporary Customer Service Advisor in Tadcaster
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about building relationships, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can engage with customers and colleagues effectively.
Be Organised and Detail-Oriented: We love candidates who pay attention to detail! When writing your application, mention any experience you have with scheduling or diary management. Show us how you can keep things organised and on track.
Demonstrate Problem-Solving Abilities: This role requires quick thinking and sound decision-making. Share examples in your application where you've successfully resolved issues or made informed decisions under pressure. We want to see how you tackle challenges!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you into the process smoothly!
How to prepare for a job interview at Glu Recruit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required, such as scheduling, communication, and problem-solving. This will help you tailor your answers to show how you fit the role perfectly.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've demonstrated the skills needed for this role. Whether it's managing conflicting priorities or building relationships with customers, having concrete examples ready will make your responses more impactful.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering potential questions.
✨Show Your Organisational Skills
During the interview, highlight your organisational abilities. Discuss how you manage your time and prioritise tasks, especially in high-pressure situations. You could mention any tools or systems you use to stay organised, which will demonstrate your readiness for the role.
