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- Tasks: Deliver top-notch customer service and coordinate maintenance tasks using our planning software.
- Company: Join a dynamic team focused on excellence and customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be the go-to person for customer queries and make a real difference in operations.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fast-paced role with opportunities to grow and learn in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
The role:
- Provide excellent customer service in line with our departmental standards, procedures, and guidelines.
- Coordinate Preventative maintenance and breakdown visits utilising our planning software.
- Sourcing and requesting appropriate resource for the job, engineers, plant etc.
- Placing orders to suppliers and chasing when applicable.
- Organising despatch of parts for delivery or collection.
- Maintain customers’ records.
- Deal with customer queries professionally and efficiently.
- Assisting with the contract renewal process.
- Taking ownership of jobs and seeing through to completion.
- Updating our software systems.
- Track and manage costs on jobs.
- Any other duties as reasonably required.
The successful candidate:
- Experience in a customer service role.
- Ability to work under pressure and deal with challenges in a professional and calm manner.
- Excellent communication skills and demonstrate ability to communicate with people face to face, on the telephone, and via written communication.
- Ability to take ownership for all customer service-related enquiries received and see through to full resolution.
- Confidence to use initiative and make sound commercial decisions.
- Flexibility and ability to prioritise.
- Fully conversant with Microsoft Word, Outlook, and Excel.
Operations Planner (18mth Fixed Term Contract) in Sheffield employer: Glu Recruit
Contact Detail:
Glu Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Planner (18mth Fixed Term Contract) in Sheffield
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to express yourself clearly is key. Try role-playing with a friend to boost your confidence.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application window to open. Reach out directly through our website or LinkedIn to express your interest and ask questions.
✨Tip Number 4
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve dealt with challenges effectively. This will demonstrate your ability to take ownership and see things through to completion.
We think you need these skills to ace Operations Planner (18mth Fixed Term Contract) in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant software skills to show us you’re a great fit for the Operations Planner role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've handled customer queries or managed projects, so we can see your problem-solving skills in action.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills, as this will give us a taste of how you’ll interact with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Glu Recruit
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've dealt with challenging situations or queries. This will show that you can handle the pressure and maintain professionalism, which is key for this role.
✨Familiarise Yourself with Planning Software
Since you'll be coordinating maintenance and breakdown visits, it’s a good idea to get comfortable with any planning software mentioned in the job description. If you know what tools they use, try to learn the basics beforehand so you can speak confidently about your ability to adapt.
✨Show Off Your Communication Skills
Prepare to demonstrate your excellent communication skills. Think about how you can convey complex information clearly and concisely, whether it's face-to-face, over the phone, or in writing. Practising common interview questions can help you articulate your thoughts better.
✨Be Ready to Discuss Cost Management
Since tracking and managing costs is part of the job, come prepared with examples of how you've managed budgets or resources in previous roles. This will highlight your ability to make sound commercial decisions and take ownership of your responsibilities.
