Payroll Support Specialist

Social network you want to login/join with: Effectively handle, manage, resolve, and log payroll customer contacts received through a range of customer support channels in a timely and professional manner. Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth transaction for our customers Provide technical guidance on payroll in Education and statutory obligations. Be responsible for resolving complex cases and coaching the team to help them do so in future. Expertly manage technical product queries, identifying root causes and providing effective solutions. Be an escalation point for member queries and complaints relevant to the function. Drive continuous improvement initiatives to enhance our pension services. Develop and implement Customer Services Plans and support strategies for assigned projects. Maintain adherence to Quality & Regulatory payroll standards while delivering exceptional service. Assist in training and mentoring new team members to ensure their success. Ensure compliance with customer key performance indicators, service level agreements, and statutory reporting obligations. The successful candidate: Previous Payroll expertise essential, preferably 3 years’ experience in a similar role. Have a professional payroll qualification (Chartered Institute of Payroll Professionals or similar.) Educated to A Level and have A*-C at English Language and Maths GCSEs. The ability to solve difficult or unexpected problems. Technical skills required with an aptitude in using software products of varying complexity. Ability to plan and carry out work on your own or as part of the team. Decision-making and bringing innovation to problem solving. Helpful and positive attitude in a busy environment Able to project a respectable and professional image. Ability to maintain a calm approach and work effectively under pressure. Communicates clearly and confidently, both verbally and in writing. #J-18808-Ljbffr