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- Tasks: Help customers find temporary accommodation and support their journey to independent living.
- Company: Join a dedicated team in Doncaster focused on housing solutions and community support.
- Benefits: Enjoy a competitive salary, flexible working hours, and the chance to make a real difference.
- Why this job: Be part of a mission-driven role that impacts lives and promotes social justice.
- Qualifications: Knowledge of housing law and experience with vulnerable populations are essential.
- Other info: This is a temporary position with opportunities for professional growth.
Location: Doncaster, United Kingdom
Job Category: Other - EU work permit required: Yes
Job Reference: fbe1442c496e
Posted: 02.06.2025
Expiry Date: 17.07.2025
Salary: £13.96
Hours: Monday-Friday 8:30-5pm
Contract: Temporary
Job Purpose: To find suitable interim accommodation for customers in relief duty to meet the needs of the household. To place the customer into interim accommodation and to provide support to help them move into independent living.
Responsibilities:
- Ensure all Temporary Accommodation is fully equipped, clean, and in good repair.
- Find suitable alternative Temporary Accommodation when current stock cannot meet needs.
- Conduct sign-up procedures, including licensing and Housing Benefit applications.
- Inform customers of their rights and responsibilities, resolve tenancy issues, and enforce occupancy agreements when needed.
- Coordinate with Legal Services for enforcement actions and court cases.
- Update internal systems regarding accommodation placements and moves.
- Support customers in moving to settled accommodation promptly, including private, supported, and social housing.
- Maximize rental income through rent arrears recovery, including contact and home visits.
- Operate procedures related to occupancy, arrears, and eviction.
- Ensure compliance with HHSRS inspections for private rented accommodation.
- Manage temporary accommodation within homelessness legislation frameworks.
- Work with partners to support rough sleepers into independent living.
- Provide specialist advice for customers fleeing or experiencing domestic abuse.
- Manage customer expectations realistically regarding sustainable housing solutions.
- Identify vulnerable persons and safeguard children and adults, referring as appropriate.
- Assist clients with the Council’s Lettings Policy and bidding process.
- Update inventories and address missing or damaged items.
- Contribute to targets of the Home Options Service.
- Communicate progress and outcomes to complainants and stakeholders, especially regarding antisocial behavior or tenancy breaches.
- Demonstrate client values and behaviors in practice.
- Work flexibly, undertaking additional duties as appropriate.
- Prioritize safeguarding, reporting concerns through proper channels.
- Complete mandatory training and participate in out-of-hours on-call rota.
Person Specification:
- Knowledge of Parts 6 and 7 of the Housing Act and experience with homeless legislation, housing law, policies, and practices.
- Understanding of Equality, Diversity, health and safety, and value for money.
- Aware of legislative requirements affecting private housing and local/national housing agendas.
- Experience working with agencies such as Social Services, Police, and elected members.
- Experience in busy environments, including home visits.
- Knowledge of tenancy enforcement policies and income management principles.
- Full UK driving license and access to a vehicle.
- Willingness to work out of hours and from other offices if required.
Accommodation Support Officer employer: Glu Recruit
Contact Detail:
Glu Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Support Officer
✨Tip Number 1
Familiarise yourself with the Housing Act, particularly Parts 6 and 7, as this knowledge is crucial for the role. Consider attending workshops or webinars that focus on housing legislation to enhance your understanding.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with agencies like Social Services and the Police. Building these connections can provide valuable insights and potentially lead to job referrals.
✨Tip Number 3
Gain experience in customer service roles, particularly in busy environments. This will help you develop the skills needed to manage client expectations and handle tenancy issues effectively.
✨Tip Number 4
Stay updated on local and national housing agendas by following relevant news sources and joining online forums. This knowledge will not only prepare you for interviews but also demonstrate your commitment to the field.
We think you need these skills to ace Accommodation Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Accommodation Support Officer. Emphasise your knowledge of housing legislation, experience with vulnerable populations, and any previous roles in social services.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of the Housing Act and your experience in managing temporary accommodation. Show your passion for helping individuals achieve independent living.
Highlight Relevant Experience: In your application, focus on any past roles where you dealt with housing issues, worked with agencies like Social Services or Police, or managed tenancy enforcement. Use specific examples to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Glu Recruit
✨Know Your Legislation
Familiarise yourself with Parts 6 and 7 of the Housing Act, as well as current homelessness legislation. Being able to discuss these topics confidently will demonstrate your expertise and understanding of the role.
✨Showcase Your Experience
Prepare examples from your past work that highlight your experience with housing law, tenancy enforcement, and working with vulnerable individuals. Real-life scenarios can illustrate your problem-solving skills and ability to handle challenging situations.
✨Understand the Client's Needs
Research the specific needs of the community in Doncaster. Showing that you understand the local housing challenges and how to address them will set you apart from other candidates.
✨Demonstrate Flexibility
Be ready to discuss your willingness to work out of hours and adapt to different environments. This role requires flexibility, so highlighting your adaptability will be crucial during the interview.
