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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients.
- Company: Join Glu Recruit LTD, a dynamic employer in Yorkshire.
- Benefits: Enjoy 28 days holiday, gym membership, and a company pension.
- Why this job: Kickstart your tech career while helping others solve their IT problems.
- Qualifications: Experience in IT support or a passion for tech is essential.
- Other info: Flexible hours with opportunities for growth in a supportive team.
The predicted salary is between 15873 - 16250 £ per year.
Overview
Job Title: IT Support Technician
Employer: Glu Recruit LTD
Location: Yorkshire, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: e88031eb-3565-4b2f-a180-59ffc96b2bd6
Job Details:
Ref: 53-JH
Role: IT Support Technician
Salary: £15,873 – £16,250 Per Annum DOE
Location: Rotherham
Hours: 25 hours per week, 09:00 – 15:00
Working Pattern: Monday – Friday
Benefits:
- 28 days holiday plus statutory entitlement
- On site car parking
- Company pension
- Gym membership
The role
As an IT Support Technician, you will be responsible for providing exceptional customer service and technical support to proactively troubleshoot and provide assistance to a set of clients. You will work closely with a customer support team to diagnose and resolve technical issues related to IT systems, website development and software in a timely and effective manner. You will also assist Clients with IT system, website and software installation, configuration, usage, and provide guidance on best practices.
Responsibilities
- Respond to incoming technical support calls, tickets and emails promptly and professionally.
- Proactively look for any issues that may arise and offer a resolution.
- Troubleshoot and resolve hardware and software issues, ensuring excellent Client satisfaction.
- Build & configure hardware including servers, workstations & mobile devices.
- Provide remote assistance to clients, guiding them through problem-solving steps.
- Communicate technical solutions in a clear and understandable manner to Clients with varying levels of technical proficiency.
- Build and maintain positive relationships with clients, fostering a collaborative and supportive environment.
- Updating the Company ticketing system to ensure relevant details are recorded and SLA’s are met for each issue.
- Assist with the Compilation of, and provide regular reports on common technical issues to contribute to continuous improvement.
- Collaborate with other IT support team members to share knowledge and ensure consistent service delivery.
- Ensure all Client devices are maintained and kept up to date.
- Escalate complex issues to senior technicians or relevant teams, ensuring timely resolution.
- Ensure regular, efficient and prompt Client feedback and communications at all times.
Qualifications
Essential:
- Proven experience in an IT Support Technician or in a similar role, or alternatively a college/university leaver with qualifications in IT/a desire to pursue a career in a technical role
- Ability to work independently and as part of a team
- Ability to organise and prioritise a heavy workload at busy times
- A calm approachable manner, able to deal with problems in a professional and friendly manner, displaying tact and diplomacy as required
- Attention to detail and problem solving will be integral to your day to activity
- Detail-oriented with strong analytical and problem-solving skills
- Excellent communication and customer service skills, both verbally and written
- A comprehensive knowledge of Microsoft Office 365 and Remote Software
- Be comfortable communicating with stakeholders both on-screen, in person and on the telephone, with an excellent telephone manner
Desirable:
- It would be advantageous to have some knowledge of website development, including HTML, CSS and CMS platforms such as WordPress.
- Driving license and access to your own vehicle
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.
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IT Support Technician | Glu Recruit LTD employer: Glu Recruit LTD
Contact Detail:
Glu Recruit LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician | Glu Recruit LTD
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on explaining technical concepts clearly, as you'll need to communicate effectively with clients of varying tech backgrounds.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges of an IT Support Technician role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for jobs like the IT Support Technician position. Plus, it shows you're serious about joining our team at Glu Recruit LTD!
We think you need these skills to ace IT Support Technician | Glu Recruit LTD
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience and skills that match the job description, like your customer service abilities and technical know-how.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for Glu Recruit LTD. Keep it friendly and professional.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love seeing how you approach challenges and find solutions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Glu Recruit LTD
✨Know Your Tech
Brush up on your technical knowledge, especially around Microsoft Office 365 and any remote software. Be ready to discuss your experience with troubleshooting hardware and software issues, as this will likely come up during the interview.
✨Showcase Your Customer Service Skills
Since the role involves providing exceptional customer service, prepare examples of how you've successfully resolved client issues in the past. Highlight your calm and approachable manner when dealing with problems.
✨Practice Clear Communication
You’ll need to explain technical solutions to clients with varying levels of understanding. Practise articulating complex ideas in simple terms, so you can demonstrate your ability to communicate effectively during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might have to troubleshoot a hypothetical issue. Think through common technical problems and how you would approach resolving them, showcasing your analytical and problem-solving skills.