Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for clients.
- Company: Join a dynamic team at a forward-thinking tech company.
- Benefits: Enjoy 28 days holiday, gym membership, and a company pension.
- Why this job: Kickstart your tech career while helping others solve their IT problems.
- Qualifications: Experience in IT support or a passion for technology is essential.
- Other info: Flexible hours with opportunities for growth and learning.
The predicted salary is between 15873 - 16250 £ per year.
Job Description
Ref: 53-JH
Role: IT Support Technician
Salary: £15,873 – £16,250 Per Annum DOE
Location: Rotherham
Hours: 25 hours per week, 09:00 – 15:00
Working Pattern: Monday – Friday
Benefits:
- 28 days holiday plus statutory entitlement
- On site car parking
- Company pension
- Gym membership
The role:
As an IT Support Technician, you will be responsible for providing exceptional customer service and technical support to proactively troubleshoot and provide assistance to a set of clients. You will work closely with a customer support team to diagnose and resolve technical issues related to IT systems, website development and software in a timely and effective manner. You will also assist Clients with IT system, website and software installation, configuration, usage, and provide guidance on best practices.
Key Responsibilities:
- Respond to incoming technical support calls, tickets and emails promptly and professionally.
- Proactively look for any issues that may arise and offer a resolution.
- Troubleshoot and resolve hardware and software issues, ensuring excellent Client satisfaction.
- Build & configure hardware including servers, workstations & mobile devices.
- Provide remote assistance to clients, guiding them through problem-solving steps.
- Communicate technical solutions in a clear and understandable manner to Clients with varying levels of technical proficiency.
- Build and maintain positive relationships with clients, fostering a collaborative and supportive environment.
- Updating the Company ticketing system to ensure relevant details are recorded and SLA’s are met for each issue.
- Assist with the Compilation of, and provide regular reports on common technical issues to contribute to continuous improvement.
- Collaborate with other IT support team members to share knowledge and ensure consistent service delivery.
- Ensure all Client devices are maintained and kept up to date.
- Escalate complex issues to senior technicians or relevant teams, ensuring timely resolution.
- Ensure regular, efficient and prompt Client feedback and communications at all times.
Candidate requirements:
Essential:
- Proven experience in an IT Support Technician or in a similar role, or alternatively a college/university leaver with qualifications in IT/a desire to pursue a career in a technical role
- Ability to work independently and as part of a team
- Ability to organise and prioritise a heavy workload at busy times
- A calm approachable manner, able to deal with problems in a professional and friendly manner, displaying tact and diplomacy as required
- Attention to detail and problem solving will be integral to your day to activity
- Detail-oriented with strong analytical and problem-solving skills
- Excellent communication and customer service skills, both verbally and written
- A comprehensive knowledge of Microsoft Office 365 and Remote Software
- Be comfortable communicating with stakeholders both on-screen, in person and on the telephone, with an excellent telephone manner
Desirable:
- It would be advantageous to have some knowledge of website development, including HTML, CSS and CMS platforms such as WordPress.
- Driving license and access to your own vehicle
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.
IT Support Technician employer: Glu Recruit LTD
Contact Detail:
Glu Recruit LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an IT Support Technician role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We want you to be able to showcase your problem-solving skills and customer service experience confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills for the IT Support Technician role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your tech skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. We want to see that you can explain technical stuff in a way that everyone can understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Glu Recruit LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Office 365 and any remote software. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant projects you've worked on.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples where you've successfully helped clients or resolved issues. Be prepared to demonstrate your calm and approachable manner during the interview.
✨Practice Clear Communication
You’ll need to explain technical solutions to clients with varying levels of understanding. Practise how you would communicate complex ideas simply and clearly. This will show that you can bridge the gap between tech jargon and client comprehension.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you would handle a difficult client or a technical issue that needs immediate resolution. Think through your problem-solving process and be ready to share your thought process during the interview.