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- Tasks: Engage with customers to handle cancellations and resell the value of our service.
- Company: Join a vibrant team at UniHomes, transforming student rental experiences.
- Benefits: Earn a competitive salary plus uncapped commission and enjoy office perks.
- Why this job: Make a real impact in a key role while developing your negotiation skills.
- Qualifications: Experience in sales or customer service, with strong communication skills.
- Other info: Be part of a supportive culture in Sheffield City Centre with growth opportunities.
The predicted salary is between 24250 - 35000 £ per year.
Salary: £24,250 + commission (OTE £35,000). We are excited to be hiring for a brand-new Retentions Executive role within our B2C telesales team. This is a fantastic opportunity for someone who wants to make a real impact, take ownership of a key area of B2C sales, and shape how UniHomes manages customer cancellations now and into the future. You will be the central point of ownership for all cancellations within a friendly and collaborative office environment in Sheffield City Centre (office-based).
In this role, you will be the dedicated specialist responsible for handling all customer cancellation requests year-round. Some cancellation requests will be straightforward and transactional (e.g. a student group is no longer taking their tenancy) and will require accuracy and timeliness in processing. However, many will be saveable, typically when customers are reconsidering due to uncertainty or not fully understanding the value of our service. Your mission is to resell the value of UniHomes, overcome objections, and retain as many customers as possible through excellent conversations and sound commercial judgement. This is a fantastic opportunity for someone who enjoys negotiating, problem solving and having meaningful conversations that impact commercial performance.
Responsibilities
- Retention & value led reselling
- Handling every cancellation request and identifying saveable opportunities
- Reselling the value of UniHomes by clearly explaining how our service works and why it’s beneficial for students
- Addressing objections by clarifying the full picture through your expert knowledge of our T&Cs
- Keeping customers informed, reassured, and confident in their decision to stay
- Using strong negotiation, empathy and communication skills to influence outcomes
- Transactional cancellations — processing straightforward cancellations quickly and accurately
- Maintaining excellent customer care, even when customers cannot be retained
- Managing inbound and outbound calls and emails relating to cancellations
- Using Salesforce CRM to manage and update cancellation cases accurately
- Ensuring a smooth, professional experience for every customer from start to finish
- Managing your caseload effectively during busy peak periods
- Contributing to the development of retentions processes as the function grows
- Supporting the B2C team
- Assisting with routine B2C operational tasks during quieter periods, such as light outbound tasks linked to onboarding and contract completion
- Other administrative or call-based tasks that support a smooth customer journey
- Collaborating closely with colleagues to share insights, trends and improvements
What we’re looking for
- Experience in retentions, renewals, complaints handling, or a similar persuasive role
- Target-driven and motivated by commercial outcomes and commission potential
- Confident communicator with a warm, friendly and professional phone manner
- Skilled in objection handling, reselling and influencing
- Resilient, calm under pressure and comfortable navigating challenging conversations
- Excellent organisation, accuracy and attention to detail
- A proactive, positive and hard-working approach
- Experience using CRM and telephony systems (we use Salesforce and Vonage) is beneficial, but not essential - full training is provided
Working hours
- Monday to Thursday: 9:00 - 5:30
- Friday: 9:00 - 5:00
- Last weekend per month, with days off in lieu
Why join us?
- A chance to own and shape a brand-new role within a growing team
- Uncapped commission with strong earning potential
- Be the dedicated specialist for a key business function
- Opportunity to shape and grow the retentions function over time
- Work in our vibrant Sheffield city centre office as part of a fun and supportive team
About Us
At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth.
If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living. We are a team driven and united by our core values: Lead the Way, In it Together, Customers Matter, Keep it Simple, Rise Above Challenges, Make it Happen.
What you get when you work here?
With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are proud to be officially certified as a Great Place to Work (GPTW) and an accredited Living Wage employer. Our office in Sheffield offers complimentary breakfast, drinks, snacks, and various perks, plus a commitment to personal and professional development, and regular company events. We’re committed to fostering an inclusive and diverse workplace. We welcome candidates from all backgrounds. Applicants must already have the permanent and unrestricted right to work in the UK. We do not sponsor visas. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answers is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you.
B2C Retentions Sales Executive in Sheffield employer: GLS Worldwide LLC
Contact Detail:
GLS Worldwide LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2C Retentions Sales Executive in Sheffield
✨Tip Number 1
Get to know the company inside out! Research UniHomes, understand our mission, and be ready to chat about how you can contribute to transforming the student rental experience. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your negotiation skills! Role-play with a friend or family member to get comfortable handling objections and reselling value. The more you practice, the more confident you'll feel during those crucial conversations.
✨Tip Number 3
Be proactive in your follow-ups! After interviews or networking events, send a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reinforce your fit for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to make an impact in the B2C telesales world.
We think you need these skills to ace B2C Retentions Sales Executive in Sheffield
Some tips for your application 🫡
Be Yourself: We want to hear your unique voice, so don’t be afraid to let your personality shine through in your application. Show us who you are and why you’re excited about this role!
Tailor Your Application: Make sure to customise your cover letter and CV to highlight your relevant experience in retentions or similar roles. We love seeing how your skills align with what we’re looking for!
Show Off Your Skills: Don’t just list your skills; give us examples of how you’ve used them in past roles. Whether it’s negotiating or handling objections, we want to see how you’ve made an impact before.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you into the process!
How to prepare for a job interview at GLS Worldwide LLC
✨Know Your Product Inside Out
Before your interview, make sure you understand UniHomes' services and how they benefit students. Familiarise yourself with the key features and advantages of the platform so you can confidently explain its value during the interview.
✨Prepare for Objection Handling
Since the role involves overcoming objections, think of common concerns customers might have about cancellations. Prepare responses that highlight the benefits of staying with UniHomes, and practice these with a friend or in front of a mirror to build your confidence.
✨Showcase Your Communication Skills
During the interview, demonstrate your warm and friendly phone manner. Use clear and concise language, and don’t hesitate to ask clarifying questions if needed. This will show your potential employer that you can handle challenging conversations effectively.
✨Highlight Your Resilience
The role requires someone who can stay calm under pressure. Share examples from your past experiences where you successfully navigated difficult situations or turned a negative interaction into a positive outcome. This will illustrate your ability to thrive in a fast-paced environment.
