At a Glance
- Tasks: Be the friendly voice for our customers and salon partners, managing enquiries and processing orders.
- Company: Join a fast-growing wellness brand focused on exceptional customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Dynamic role in a fast-paced environment with room for personal and professional growth.
- Why this job: Make a real difference in customer experiences while working with a passionate team.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 27000 £ per year.
We are a fast-growing wellness brand dedicated to helping our customers feel their best through innovative products and exceptional service. As we continue to expand, we're looking for a proactive and customer-focused Customer Service agent to join our team and play a key role in delivering an outstanding customer experience.
The Role
As a Customer Service agent, you will be the first point of contact for our salon partners and customers. You'll manage enquiries across phone and email, provide updates on orders and stock availability, and support the smooth processing of orders through Salesforce. This is a varied role that requires excellent communication skills, strong attention to detail, and a passion for delivering exceptional service.
Key Responsibilities
- Answer incoming calls from salon partners and customers in a professional and friendly manner.
- Provide accurate updates on order status, delivery timelines, and stock availability.
- Learn and understand our product range, to be able to advise and educate our customer on what product is best for them.
- Manage and respond to enquiries received through the shared customer service inbox.
- Process customer orders using Salesforce.
- Resolve customer queries efficiently and elevate issues where necessary.
- Maintain accurate customer records and order information.
- Liaise with internal departments, including operations, sales partnership managers, and warehouse teams, to ensure smooth order fulfilment.
- Provide support and help the RSM’s with day to day queries.
- Support general customer service administration and reporting tasks.
- Contribute to improving customer service processes and enhancing the overall customer experience.
- Assist with the booking of companywide events and travel requirements.
About You
- Previous experience in a customer service, customer support, or administrative role.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- High attention to detail and accuracy.
- Confident using CRM systems; Salesforce experience is advantageous but not essential.
- Positive, proactive, and solution-oriented mindset.
- Comfortable working in a fast-paced and growing business environment.
If you're passionate about customer service and want to be part of a dynamic and growing brand, we'd love to hear from you.
Customer Service Agent in Manchester employer: GLOWWA
Join our vibrant wellness brand as a Customer Service Agent, where you'll be at the forefront of delivering exceptional service to our salon partners and customers. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering opportunities for training and advancement within a fast-paced environment. With a focus on innovation and teamwork, we provide a unique chance to contribute to a meaningful mission while enjoying the benefits of a dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GLOWWA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GLOWWA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GLOWWA:Your cover letter is your chance to shine! Tell us why you want to work at GLOWWA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GLOWWA!
How to prepare for a job interview at GLOWWA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
