At a Glance
- Tasks: Be the friendly voice for our customers and salon partners, managing enquiries and processing orders.
- Company: Join a fast-growing wellness brand focused on exceptional customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Dynamic role in a fast-paced environment with room for personal and professional growth.
- Why this job: Make a real difference in customer experiences while working with a passionate team.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 27000 £ per year.
We are a fast-growing wellness brand dedicated to helping our customers feel their best through innovative products and exceptional service. As we continue to expand, we're looking for a proactive and customer-focused Customer Service agent to join our team and play a key role in delivering an outstanding customer experience.
The Role
As a Customer Service agent, you will be the first point of contact for our salon partners and customers. You'll manage enquiries across phone and email, provide updates on orders and stock availability, and support the smooth processing of orders through Salesforce. This is a varied role that requires excellent communication skills, strong attention to detail, and a passion for delivering exceptional service.
Key Responsibilities
- Answer incoming calls from salon partners and customers in a professional and friendly manner.
- Provide accurate updates on order status, delivery timelines, and stock availability.
- Learn and understand our product range, to be able to advise and educate our customer on what product is best for them.
- Manage and respond to enquiries received through the shared customer service inbox.
- Process customer orders using Salesforce.
- Resolve customer queries efficiently and elevate issues where necessary.
- Maintain accurate customer records and order information.
- Liaise with internal departments, including operations, sales partnership managers, and warehouse teams, to ensure smooth order fulfilment.
- Provide support and help the RSM’s with day to day queries.
- Support general customer service administration and reporting tasks.
- Contribute to improving customer service processes and enhancing the overall customer experience.
- Assist with the booking of companywide events and travel requirements.
About You
- Previous experience in a customer service, customer support, or administrative role.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- High attention to detail and accuracy.
- Confident using CRM systems; Salesforce experience is advantageous but not essential.
- Positive, proactive, and solution-oriented mindset.
- Comfortable working in a fast-paced and growing business environment.
If you're passionate about customer service and want to be part of a dynamic and growing brand, we'd love to hear from you.
Customer Service Agent in Manchester employer: GLOWWA
GLOWWA is an exceptional employer that fosters a vibrant and supportive work culture in Manchester, where employees are encouraged to thrive in a fast-paced environment. With a strong emphasis on professional development, team collaboration, and a commitment to delivering outstanding customer service, GLOWWA offers unique growth opportunities for its staff. Join us to be part of a dynamic team that values your contributions and prioritises employee well-being.
