At a Glance
- Tasks: Be the friendly voice for our customers and salon partners, managing enquiries and processing orders.
- Company: Join a fast-growing wellness brand dedicated to exceptional customer service.
- Benefits: Full-time role with opportunities for growth in a vibrant environment.
- Other info: Exciting chance to contribute to a growing brand and improve customer service processes.
- Why this job: Make a real difference in customer experiences while working in a dynamic team.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Location: Manchester City Centre
Employment Type: Full-Time
About Us: We are a fast-growing wellness brand dedicated to helping our customers feel their best through innovative products and exceptional service. As we continue to expand, we're looking for a proactive and customer-focused Customer Service agent to join our team and play a key role in delivering an outstanding customer experience.
The Role: As a Customer Service agent, you will be the first point of contact for our salon partners and customers. You'll manage enquiries across phone and email, provide updates on orders and stock availability, and support the smooth processing of orders through Salesforce. This is a varied role that requires excellent communication skills, strong attention to detail, and a passion for delivering exceptional service.
Key Responsibilities:
- Answer incoming calls from salon partners and customers in a professional and friendly manner.
- Provide accurate updates on order status, delivery timelines, and stock availability.
- Learn and understand our product range, to be able to advise and educate our customer on what product is best for them.
- Manage and respond to enquiries received through the shared customer service inbox.
- Process customer orders using Salesforce.
- Resolve customer queries efficiently and escalate issues where necessary.
- Maintain accurate customer records and order information.
- Liaise with internal departments, including operations, sales partnership managers, and warehouse teams, to ensure smooth order fulfilment.
- Provide support and help the RSM’s with day to day queries.
- Support general customer service administration and reporting tasks.
- Contribute to improving customer service processes and enhancing the overall customer experience.
- Assist with the booking of companywide events and travel requirements.
About You: Previous experience in a customer service, customer support, or administrative role. Excellent verbal and written communication skills. Strong organisational skills with the ability to manage multiple tasks simultaneously. High attention to detail and accuracy. Confident using CRM systems; Salesforce experience is advantageous but not essential. Positive, proactive, and solution-oriented mindset. Comfortable working in a fast-paced and growing business environment.
If you're passionate about customer service and want to be part of a dynamic and growing brand, we'd love to hear from you.
Customer Service Agent employer: GLOWWA
Join our vibrant team in the heart of Manchester City Centre, where we prioritise employee well-being and foster a culture of collaboration and growth. As a Customer Service Agent, you'll benefit from comprehensive training, opportunities for career advancement, and a supportive work environment that values your contributions. With our commitment to innovation and exceptional service, you'll play a crucial role in enhancing customer experiences while enjoying the perks of working for a fast-growing wellness brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound friendly and professional. Role-play with a friend or family member to get comfortable handling different types of enquiries.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the company culture. This shows that you're not just there to answer questions but are also keen to engage and learn more about how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and familiar with the process, which is a great trait for a Customer Service Agent.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Agent role. Highlight any previous customer service experience and showcase your communication skills, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and explain why you want to join our team at StudySmarter. Be genuine and let your personality come through!
Showcase Your Attention to Detail:In a role where accuracy is crucial, make sure your application is free from typos and errors. Double-check everything before hitting send, as this shows us you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our growing brand!
How to prepare for a job interview at GLOWWA
✨Know the Company Inside Out
Before your interview, take some time to research the wellness brand thoroughly. Understand their products, values, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer queries or resolved issues, highlighting your friendly and professional manner.
✨Demonstrate Problem-Solving Abilities
Prepare for situational questions that assess your problem-solving skills. Think of specific instances where you successfully resolved a customer issue or improved a process. This will showcase your proactive mindset and ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, customer service processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
