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- Tasks: Lead a team to provide vital support for those affected by domestic abuse.
- Company: Join a dedicated organisation making a real difference in Derbyshire.
- Benefits: Enjoy competitive pay, great benefits, and opportunities for personal growth.
- Why this job: Be a catalyst for change and help transform lives in your community.
- Qualifications: IDVA qualification or willingness to train; experience in supporting domestic abuse victims.
- Other info: Dynamic role with a focus on teamwork and impactful service delivery.
The predicted salary is between 36000 - 60000 £ per year.
As an IDVA Service Team Leader, you will oversee the day-to-day running of our Derbyshire IDVA Service. You will work with the service manager to manage and develop the team to work within a multi-agency framework to provide a quality and proactive service to people affected by domestic abuse. You will also be responsible for monitoring and developing the service to maintain positive stakeholder relationships.
Job requirements:
- Work closely with the Service Manager to ensure customers receive a professional, timely and coordinated service with clear, up-to-date advice on available options.
- Lead on advocacy for customers with criminal justice services, housing, children’s and adult services, and other partner agencies.
- Lead, manage and support a team to deliver trauma-informed, person-centred services, ensuring staff work safely, effectively and efficiently.
- Support daily triage, allocation of cases and high-quality case management, including audits to ensure accurate records and GDPR compliance.
- Manage and resolve escalated customer issues and concerns.
- Monitor outcomes and reporting on case management systems to support service evaluation and stakeholder reporting.
- Participate in the Managers on-call rota and deputise for the Service Manager when required.
What we’re looking for:
- Relevant IDVA qualification or willingness to complete Safelives training.
- A good level of education such as GCSE English and maths, or equivalent.
- Evidence of self-development or formal learning and development in sector skills.
- Minimum 2 years experience of supporting individuals who have experienced domestic violence, forced marriage or honour-based violence in an IDVA role or equivalent.
- Experience in team leadership, supervision and case management.
- An understanding of domestic abuse, including the impact on those affected by it and the legal and practical remedies available to them.
- An understanding of safeguarding issues and procedures and legislation relating to domestic violence.
- Good crisis management skills and the ability to work effectively under pressure and to deadlines.
- IT literate and confident with Microsoft 365 and case management systems.
- DBS check and Police vetting.
- Full UK driving licence with access to own vehicle for work.
- Be a catalyst for change and help us impact the way our region addresses abusive relationships.
Service Team Leader employer: Glow
Contact Detail:
Glow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse sector, attend relevant events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to domestic abuse services and think about how your experience aligns with their mission. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or managed cases effectively. Highlight your ability to support and develop others, as this is key for a Service Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Service Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Service Team Leader. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past roles have prepared you for this position. Focus on your experience in supporting individuals affected by domestic abuse and your leadership skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your qualifications quickly.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Glow
✨Know Your Stuff
Make sure you’re well-versed in the specifics of domestic abuse and the role of an IDVA. Brush up on relevant legislation, safeguarding issues, and the services available to those affected. This knowledge will not only impress but also show your commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in team leadership and case management. Think about times when you’ve successfully managed a team or resolved escalated issues. Be ready to discuss how you can lead a team to deliver trauma-informed, person-centred services.
✨Demonstrate Your Crisis Management Abilities
Expect questions about handling high-pressure situations. Prepare scenarios where you’ve effectively managed crises or difficult customer interactions. This will showcase your ability to work under pressure and maintain a calm, professional demeanour.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about the service and its challenges. This shows your genuine interest in the role and helps you assess if the company aligns with your values and goals.
