Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic switchboard team, ensuring smooth communication and excellent customer service.
- Company: Join Gloucestershire Managed Services, supporting the NHS with a focus on safety and innovation.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Strong communication skills and experience in customer service or team leadership.
- Other info: Be part of a supportive culture that values teamwork and inclusivity.
The predicted salary is between 25343 - 28396 £ per year.
The Switchboard Supervisor is responsible for overseeing the daily operations of the switchboard team, ensuring efficient and professional handling of all incoming and outgoing communications. This role involves managing staff, maintaining communication systems and delivering excellent customer service in a fast-paced environment. The supervisor acts as a key point of contact for escalations and ensures that service standards are consistently met.
Full Time (37.5 hours) - 700am-1500pm, 900am-1700pm, 1400pm-2200pm & 2200pm-0700am. This is subject to change due to staff sickness or vacancies. Candidates must be flexible and able to commit to a varied shift pattern. This can include weekends, unsocial hours and public holidays including Christmas.
Please note this job will attract GMS Terms and Conditions of Service (TCS).
Main duties of the job:- Supervise and coordinate the activities of the switchboard operators
- Ensure timely and accurate handling of all calls and messages
- Monitor switchboard performance and implement improvements
- Provide training and support to switchboard staff
- Manage shift schedules and staffing levels to maintain coverage
- Handle escalated calls and resolve issues promptly
- Maintain and troubleshoot switchboard equipment and software
- Liaise with other departments to ensure smooth communication flow
- Prepare reports on switchboard activity and performance metrics
- Ensure compliance with organizational policies and data protection regulations
Gloucestershire Managed Services (GMS) delivers trusted operational support services to the NHS and healthcare organisations. Our mission is to deliver excellence in service delivery while prioritising safety, innovation, and teamwork. Our core values - Excellence, Integrity, Listening and Inclusivity - create a thriving culture that values people and their contributions. Join us to make a tangible difference to patient care and help build a safer, better future for healthcare facilities.
Job responsibilities:- Team Leadership: Lead, motivate and develop a team of switchboard operators to achieve high performance and customer satisfaction.
- Operational Management: Oversee switchboard operations, ensuring all calls are answered promptly and routed correctly.
- Quality Assurance: Monitor call quality and provide feedback and coaching to staff to enhance service delivery.
- Training & Development: Identify training needs and organize regular training sessions to keep the team updated on procedures and technology.
- Problem Solving: Act as the first point of contact for resolving complex or sensitive issues that arise on the switchboard.
- System Maintenance: Collaborate with IT and technical teams to maintain and upgrade switchboard systems.
- Reporting: Generate and analyse reports on call volumes, response times and other key performance indicators to inform management decisions.
- Compliance: Ensure all activities comply with relevant regulations, including confidentiality and data protection standards.
Qualifications: Good clear spoken telephone manner, English and Maths, Telephonist / Call Centre Customer Service Management.
Experience: Working at times in a pressured environment, Supervisory or team leader experience, Telephone/switchboard Background in customer service or administrative support.
Knowledge/Skills: Flexible attitude to working, Professional office environment or similar, Organisational skills, Excellent leadership and team management skills, Problem-solving skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,343 to £28,396 a year (pa pro rata if part-time).
Switchboard Supervisor, GMS Band B1 in Gloucester employer: Gloucestershire Managed Services
Contact Detail:
Gloucestershire Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Supervisor, GMS Band B1 in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for switchboard supervisor roles and practice your answers. We want you to shine when discussing your leadership skills and how you handle pressure.
✨Tip Number 3
Show off your flexibility! Since the role requires varied shift patterns, be ready to discuss your availability. Highlighting your adaptability can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at GMS.
We think you need these skills to ace Switchboard Supervisor, GMS Band B1 in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Switchboard Supervisor role. We want to see how you can lead a team and manage operations effectively, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role is all about handling communications, it’s crucial to demonstrate your excellent spoken and written communication skills in your application. Use clear and concise language, and maybe even include examples of how you've successfully managed customer interactions in the past.
Highlight Your Flexibility: Given the varied shift patterns mentioned in the job description, make sure to emphasise your flexibility and willingness to work unsocial hours. We appreciate candidates who are adaptable and ready to step up when needed!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Gloucestershire Managed Services
✨Know Your Stuff
Make sure you understand the ins and outs of switchboard operations. Familiarise yourself with common communication systems and customer service protocols. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Switchboard Supervisor, you'll need to lead a team effectively. Prepare examples of how you've motivated or developed a team in the past. Highlight your problem-solving skills and how you've handled escalated issues to demonstrate your capability.
✨Flexibility is Key
Since the role requires a varied shift pattern, be ready to discuss your availability and willingness to adapt. Share any previous experiences where you've successfully managed flexible working hours or dealt with unexpected changes.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations, like a high volume of calls or a technical issue with the switchboard. Practising these scenarios can help you articulate your thought process clearly.