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- Tasks: Provide clerical support and excellent customer care in a hospital ward.
- Company: Join Gloucestershire Hospitals, the largest employer in the county.
- Benefits: Generous leave, NHS pension, discounts, and wellbeing initiatives.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Strong organisational and communication skills; previous admin experience preferred.
- Other info: Flexible working across two hospital sites with great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
To provide clerical and reception cover for the ward, administration and clerical support to the Ward Manager/Nurse in Charge and to enter and maintain patient demographic data and ward/consultant status. Demonstrate excellent customer care skills. Provide a \’welcome point\’ for the ward, responding to patient, staff and visitor requests appropriately.
Responsibilities
- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure seamless support service in the clinical area enabling staff to perform in their own roles effectively.
- Receive queries, both in person and on the telephone and manage appropriately.
- Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care.
- Assist ward nurses with discharge process e.g. updating Trakcare and transport bookings.
- Obtain notes in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.
- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by clinicians.
- Trace all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure.
- Arrange routine and emergency transport to prevent unnecessary delays in patient flow.
- Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements.
- Working knowledge of routine ordering on P2P (Procurement) and Stationery system.
- Safeguarding of all patients.
- Provide all general and ad hoc administration and clerical support as directed by the Ward Clerk Management Team.
- Follow Trust Infection Prevention and Control Policies, within the scope of own role.
- Adherence to the latest Trust Policy on Uniform and Dress Code Standards.
- Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs.
- Work stations on wheels (WOWs) and (Business Continuity) BCP machines daily and weekly monitoring.
Requirements / Qualifications
- Be flexible with excellent organisational, communication and IT skills. Previous administration experience is preferred.
- Be able to work independently and as part of a team; self-motivated and resilient.
- Deliver a high standard of customer service and communicate effectively with patients, carers/relatives and all levels of staff across departments, multidisciplinary teams, GPs and transport services.
- Experience or familiarity with NHS environments is advantageous.
- Skills in training areas are desirable; full training will be provided including other relevant Trust training:
- Ability to work in a team and independently
- Customer care skills
- Effective communication across all disciplines of staff, patients and public
- Knowledge of confidentiality and data protection in accordance with Trust policy and procedures
- Ability to communicate effectively and act quickly in an emergency
- Experience in using a PC
- Basic knowledge of roles in other areas within the Trust
- Some knowledge of specialty terminology and flexibility to support another specialty/ward if required
About Gloucestershire Hospitals
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the largest employer in the county, we provide outstanding acute, elective, and specialist services to over 650,000 people across our county. We are investing in innovation, research, and transformation, with active clinical studies and major developments underway across our two district hospitals. We offer a welcoming and supportive culture with opportunities for development, mentoring, and leadership to help you grow in your career.
Role details and location
The role will be based on wards at Gloucestershire Royal Hospital or Cheltenham General Hospital, and the successful candidate must be willing to travel and work across both sites. Additional working pattern details: Monday to Friday. The proposed interview date is 26 September.
Benefits and culture
We value diversity and are committed to creating an environment where everyone belongs. Gloucestershire has a great quality of life with culture, countryside, and community. We offer competitive benefits including a generous annual leave allowance, NHS pension, discounts, on-site nurseries, discounts on transport, rewards and wellbeing initiatives.
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Ward Clerk, Band 2 employer: Gloucestershire Hospitals NHS Foundation Trust
Contact Detail:
Gloucestershire Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk, Band 2
✨Tip Number 1
Get to know the ward! If you can, visit the hospital beforehand to familiarise yourself with the environment. This will help you feel more comfortable during your interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer care skills! Since this role is all about providing excellent support to patients and staff, think of examples from your past experiences where you've gone above and beyond to help someone. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your organisational skills. You might be asked how you prioritise tasks or handle multiple requests at once. Think of a time when you juggled several responsibilities and how you managed to keep everything on track.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team at Gloucestershire Hospitals. Don’t miss out on this opportunity!
We think you need these skills to ace Ward Clerk, Band 2
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Ward Clerk. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Care Skills: Since this role involves a lot of interaction with patients and staff, don’t forget to showcase your excellent customer care skills in your application. We love candidates who can communicate effectively and make everyone feel welcome!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Gloucestershire Hospitals!
How to prepare for a job interview at Gloucestershire Hospitals NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Clerk. Familiarise yourself with tasks like managing patient data, supporting clinical staff, and handling queries. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Customer Care Skills
Since this role involves interacting with patients and staff, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent support or resolved issues effectively. This will highlight your ability to create a welcoming environment in the ward.
✨Demonstrate Your Organisational Skills
As a Ward Clerk, you'll need to juggle multiple tasks. During the interview, share examples of how you've prioritised work in previous roles. Discuss any tools or methods you use to stay organised, as this will reassure them that you can handle the fast-paced environment of a hospital.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in non-clinical situations. Prepare for scenarios where you might need to act quickly or manage conflicting priorities. Practising these responses will help you feel more confident and show that you can think on your feet.
