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- Tasks: Welcome clients and assist with enquiries in a friendly manner.
- Company: Join a supportive team in a dynamic healthcare environment.
- Benefits: Full-time hours, competitive salary, and opportunities for growth.
- Why this job: Make a difference by helping others and enhancing their experience.
- Qualifications: Strong communication skills and a friendly attitude required.
- Other info: Permanent position with varied shift patterns, Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
- Welcome clients, relatives, and visitors in a friendly and courteous manner, assisting them with their enquiries.
- To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
- Recording messages as appropriate and passing these on to the correct department
- To deal with all incoming and outgoing mail
- Tobe competent at booking rooms using the computerised room booking system.
- To be competent in the use of the photocopier, scanning in order to upload documents on to RiO (patient computerised filing system).
- Photocopying and maintaining adequate supplies of forms and paperwork.
- To process new files and maintain clients notes and records as appropriate using current RiO System and the Case Note Tracker System
- Update building telephone lists as and when required.
- Carry out weekly reception tasks to ensure continuous supply of forms for staff to use, room bookings, message pages and signing in pages.
- To keep the reception / waiting areas tidy and ensure notice boards are up to date.
- To provide cover for other administrative staff in their absence or as required by the Locality Support Services Manager
This role is offered on a permanent basis, the hours are full time with shift patterns from 8.30 – 4.30 and 9.00 – 5.00 , Monday to Friday.
The qualification, training & experience requirements for the role are outlined in the Job Description/Person Specification.
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Receptionist and Administration Assistant employer: Gloucestershire Health and Care NHS Foundation Trust
Contact Detail:
Gloucestershire Health and Care NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist and Administration Assistant
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your greeting and small talk! As a receptionist, first impressions matter. We should be ready to welcome clients with a warm smile and a friendly chat. Role-play with a friend to get comfortable.
✨Tip Number 3
Prepare for common interview questions related to administration tasks. Think about how we can demonstrate our skills in handling queries, managing records, and using office systems. We want to show we’re organised and efficient!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way. It shows our appreciation and keeps us fresh in their minds. Plus, it’s a great chance to reiterate our enthusiasm for the role!
We think you need these skills to ace Receptionist and Administration Assistant
Some tips for your application 🫡
Be Friendly and Courteous: Since the role involves welcoming clients and visitors, make sure your application reflects a friendly tone. Use warm language that shows you’re approachable and ready to assist.
Showcase Your Communication Skills: Highlight your ability to handle queries both face-to-face and over the phone. Mention any relevant experience where you’ve dealt with customer inquiries or managed communications effectively.
Detail Your Organisational Skills: This role requires managing various tasks like booking rooms and maintaining records. Be sure to include examples of how you’ve successfully organised similar responsibilities in the past.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Gloucestershire Health and Care NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist and Administration Assistant. Familiarise yourself with tasks like handling enquiries, managing room bookings, and using the RiO system. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your People Skills
Since this role involves welcoming clients and visitors, practice your communication skills. Role-play common scenarios, such as answering phone calls or greeting guests. Being friendly and courteous is key, so try to convey warmth and professionalism in your responses.
✨Get Comfortable with Technology
You'll need to use various systems like the photocopier and the Case Note Tracker System. Brush up on your tech skills before the interview. If possible, find out what specific software they use and be ready to discuss your experience with similar tools.
✨Show Your Organisational Skills
This job requires keeping things tidy and maintaining supplies. Prepare examples from your past experiences where you've successfully managed tasks like filing, booking rooms, or ensuring that paperwork was up to date. Highlighting your organisational skills will demonstrate that you're capable of handling the demands of the role.
