At a Glance
- Tasks: Engage visitors and provide exceptional customer service at the Museum of Gloucester.
- Company: Join a vibrant team at the Museum of Gloucester, celebrating history and culture.
- Benefits: Enjoy generous leave, pension scheme, and career development opportunities.
- Other info: Flexible hours with a supportive work environment and diverse employee networks.
- Why this job: Be the face of history and create memorable experiences for visitors.
- Qualifications: Strong interpersonal skills and a passion for storytelling about Gloucester's history.
The predicted salary is between 24796 - 24796 € per year.
Job Location: Museum of Gloucester
Salary: £24,796 pro‑rata per annum
Hours per Week: 6:45 hours a week – shift times will be 9:45 – 17:00 with a 30 minute break
Contract Type: Permanent
Closing Date: 24/05/2026
This post is open to job share OR This post is not open to job share
About the Role
Do you have a genuine passion for history, culture and providing outstanding customer service? If so, there’s never been a more exciting time to join the Museum of Gloucester team! As a Visitor Experience Assistant, you will be at the heart of our dynamic cultural venue, exhibiting various exciting collection items from Gloucester’s past. You will be the first face visitors and residents meet as they walk through our doors.
Responsibilities
- As part of a team, you will help keep the museum clean and presentable for visitors.
- Assist with stocking the gift shop and café, maintaining a keen eye for detail.
- Help with events and hire in the Wheatstone Hall, including setting up the space, ensuring smooth operation, and completing resets.
- Maintain a strong awareness of health and safety procedures and undertake duties such as fire warden, first aid, and the Evac Chair Operator Training (training required early within probation).
- Work predominantly on Saturday day times, with some flexibility for other times.
What We Need From You
- Strong interpersonal skills to offer a lasting, memorable experience to all customers from the moment they walk through our doors.
- Ability to tell the story of Gloucester and its history through exhibitions and engagement activities.
- Knowledge of health and safety procedures and willingness to undertake training.
What We Can Do For You
- Excellent Local Government Pension Scheme (LGPS)
- Generous annual leave entitlement – 25 days rising to 30 days after 5 years continuous service (FTE)
- Option to purchase 10 days of additional leave per year (pro rata for part‑time staff)
- Regular job‑specific training, career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Access to our Employee Assistance Programme (EAP) providing free, confidential counselling and advice
- Cycle to Work scheme (Salary Sacrifice – T&C apply)
- Discounted tickets for local events, and reduced rate use of GL1 facilities
- Access to employee‑led networks such as Black Workers, Prism (LGBT+) and the Young Employees Network
Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high‑performing workforce that is diverse, skilled and talented; that represents the community it serves. We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.
We are a disability‑confident employer committed to removing barriers to employment for those with disabilities or long‑term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure no one is disadvantaged because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process.
It is a legal requirement under the Immigration Act 2016 that anyone appointed to a customer‑facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Visitor Experience Assistant (Museum) employer: Gloucestershire County Council
The Museum of Gloucester is an exceptional employer, offering a supportive and positive work environment where your passion for history and culture can truly shine. With generous annual leave, excellent pension schemes, and opportunities for career development, you will be part of a diverse team dedicated to providing memorable experiences for visitors. Located in the heart of Gloucester, this role not only allows you to engage with the community but also offers unique benefits such as discounted local event tickets and access to employee-led networks.
Contact Detail:
Gloucestershire County Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Assistant (Museum)
✨Tip Number 1
Get to know the Museum of Gloucester inside out! Familiarise yourself with its history, exhibitions, and any upcoming events. This way, when you chat with the team or during interviews, you can show off your passion and knowledge about the place.
✨Tip Number 2
Network like a pro! Reach out to current or former staff on LinkedIn or at local events. They can give you insider tips on what it’s really like to work there and might even put in a good word for you!
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Visitor Experience Assistant and how you’d handle them. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and opportunities directly from us.
We think you need these skills to ace Visitor Experience Assistant (Museum)
Some tips for your application 🫡
Show Your Passion:Let your love for history and culture shine through in your application. We want to see how excited you are about providing outstanding customer service and sharing Gloucester's story with visitors.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or similar roles. We’re looking for strong interpersonal skills, so don’t forget to mention any past roles where you’ve made a memorable impact on customers.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to express why you’re a great fit for the Visitor Experience Assistant role without rambling on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Gloucestershire County Council
✨Know Your Museum
Before the interview, take some time to research the Museum of Gloucester. Familiarise yourself with its history, key exhibitions, and any upcoming events. This will not only show your genuine interest but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Customer Service Skills
As a Visitor Experience Assistant, you'll be the first point of contact for visitors. Prepare examples from your past experiences where you've provided outstanding customer service. Think about how you handled difficult situations or went above and beyond to create memorable experiences.
✨Demonstrate Your Passion for History and Culture
Express your enthusiasm for history and culture during the interview. Share why you love museums and how you believe they contribute to the community. This passion can set you apart from other candidates who may not have the same level of engagement.
✨Prepare for Health and Safety Questions
Since health and safety is a crucial part of the role, be ready to discuss your understanding of these procedures. Brush up on basic health and safety protocols and think about how you would handle emergency situations. Showing that you're proactive about safety will impress the interviewers.
