At a Glance
- Tasks: Support firefighter safety by maintaining and managing operational equipment.
- Company: Join Gloucestershire Fire and Rescue Service, a vital community service.
- Benefits: Flexible hours, generous leave, training opportunities, and employee discounts.
- Other info: Inclusive work environment with career progression and support networks.
- Why this job: Make a real impact on frontline services while developing your skills.
- Qualifications: Organised, motivated, and practical individuals with strong communication skills.
The predicted salary is between 30024 - 32597 £ per year.
This is a Gloucestershire County Council job.
Job Location: Tri Centre Fire Service HQ
Salary: 30,024 - 32,597 per annum
Hours per Week: 37.00
Contract Type: Permanent
Closing Date: 21/08/2026
This post is open to job share (please highlight your preference at the beginning of your personal statement).
Join Gloucestershire Fire and Rescue Service as a Technical Services Support Officer and help provide the equipment, systems and practical support our teams rely on every day. Based at Waterwells, you will be part of a skilled Technical Services Team supporting Logistics and Resources, Fleet, Training and IT across GFRS.
About the Role
This is a hands-on role where your work will directly support firefighter safety and the delivery of effective services to communities across Gloucestershire. You will help assess, procure, maintain and develop operational equipment, ensuring it remains safe, compliant and ready for use. The role is based mainly at Waterwells, Quedgeley, with travel to fire stations across the county.
Your main responsibilities will include:
- Supporting the assessment, maintenance and disposal of Service equipment.
- Assisting IT, Fleet and Training teams with the roll-out of new equipment.
- Supporting equipment asset management and legislative compliance.
- Receiving, storing, transporting and issuing operational equipment.
- Identifying equipment faults and arranging repair or replacement.
- Keeping accurate electronic records for control, testing and inspection.
- Monitoring equipment procurement and repair costs to support effective budget management.
Reporting to the Logistics and Resources Manager, you will provide practical, responsive support to colleagues across GFRS and Gloucestershire County Council.
About You
We are looking for someone who is organised, motivated and practical, with a genuine interest in equipment and service improvement. You will be confident working with colleagues and independently across the county. Strong communication skills, good IT ability, attention to detail and the ability to plan, prioritise and manage workloads are essential. You will also uphold the high standards expected of Gloucestershire Fire and Rescue Service personnel.
If you want a varied role that makes a real contribution to frontline services, we would like to hear from you.
In return, we offer:
- Regular formal and informal support.
- A safe, supportive and positive working environment with regular supervision.
- Flexible working, with working hours 8.00am to 4.00pm.
- Access to relevant training and career progression.
- 25.5 days annual leave, rising to 30.5 days after five years employment; pro rata for job share.
- Access to the Local Government Pension Scheme.
- Uniform.
- Staff discounts with major supermarkets and high street retailers.
- 24/7 access to the Employee Assistance Programme, including free confidential counselling and advice.
- Cycle to Work scheme.
- Links to employee networks such as Prism (LGBT+), Young Employees Network, Black Workers Network and Neurodiversity Workers Network.
- Gloucestershire Salary Sacrifice Green Car Scheme, subject to terms and conditions.
Please note the following:
- Due to the anticipated volume of applications, we are unable to provide individual feedback at this stage.
- Pension Abatement will apply to this role.
- Interviews will be held week commencing 31st August 2026.
For an informal discussion about the role, please contact: Steve Ellis or Matthew Farr.
Additional Information
To access the Job Profile for this role, please follow the link below:- Technical Services Support Officer - Job Profile.
This Position is subject to standard a DBS check.
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.
Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage. Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a customer facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
Technical Support Officer, Permanent employer: Gloucestershire County Council
Gloucestershire County Council is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the community. With flexible hybrid working options and opportunities for professional growth, staff are encouraged to develop their skills in a collaborative environment dedicated to improving the lives of children and young people in care.
Contact Details:
Gloucestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer, Permanent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gloucestershire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gloucestershire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Officer, Permanent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gloucestershire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Gloucestershire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gloucestershire County Council!
How to prepare for a job interview at Gloucestershire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
