At a Glance
- Tasks: Support social care departments with system issues and user training.
- Company: Join Gloucestershire County Council, dedicated to serving diverse communities.
- Benefits: Enjoy flexible working, generous leave, and career development opportunities.
- Other info: Hybrid working options available; apply by 4th July 2025.
- Why this job: Make a real impact in social care while enjoying a supportive work culture.
- Qualifications: Experience with Liquidlogic systems and strong communication skills are essential.
The predicted salary is between 30700 - 35100 £ per year.
This is a Gloucestershire County Council job.
Job Location: Shire Hall, Block 5, 1st Floor
Salary: £36,124 - £39,513 per annum
Hours per Week: 37.00
Contract Type: Permanent
Closing Date: 04/07/2025
This post is not open to job share.
About the ICT Service Application Support Team – Social Care/The Role
We support the Councils Adult’s and Children’s Social Care Departments in their use of the Liquidlogic LAS, LCS and EHM Systems, and ContrOCC Systems. This includes, but is not limited to:
- Providing system support to the user base and fixing issues
- Configuration of these systems
- Developing new forms using our custom Form Designer tool
- Training staff
- Organising upgrades
- Releasing new functionality
- Administrating security rights
- Setup of new users
- Refreshing of training courses
About You
The preferred candidate will have experience of using and/or administrating Liquidlogic systems, using their skills to support users of the Council’s Children’s & Adult’s Social Care departments. They will be responsible for assisting our Support Officers with any support queries, providing 2nd and 3rd line system support to the Applications Support Desk customers and will be supporting the ICT Systems Team Leader with various day-to-day work with a focus on achieving outcomes for our customers. They will be expected to be patient, customer-focussed and have excellent presentational skills. They will need to be able to work with Social Care professionals to understand their needs and suggest (and build) practical solutions for them. In addition, they will need to deliver pre-written training to our customers and create new courses and system guidance.
About Us
Hybrid working arrangements are available for many of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working. This role will require some onsite working at Shire Hall in Gloucester, as well as occasional working in locality offices.
For all your hard work, you will receive the following:
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
How To Apply
If you feel you have the skills, desire and experience required to make a positive difference then please express an interest in this position by submitting a CV. Please summarise the relevant skills/experience you have that match the job description today by clicking the “Apply Now” Button.
For an informal discussion about the role, please contact Nat Porter via nat.porter@gloucestershire.gov.uk
Short-listed candidates will be contacted by e-mail and invited to interview on Wednesday 23rd July.
Additional Information
To access the Job Profile for this role, please follow the link below:
System and Project Officer - Job Profile
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
System & Project Officer in Gloucester employer: Gloucestershire County Council
Gloucestershire County Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With flexible hybrid working arrangements, generous annual leave, and access to career development opportunities, employees can thrive while making a meaningful impact in the community. The council's commitment to safeguarding and promoting welfare ensures that staff are valued and empowered to bring their whole selves to work.
Contact Details:
Gloucestershire County Council Recruitment Team
nat.porter@gloucestershire.gov.uk
StudySmarter Expert Advice🤫
We think this is how you could land System & Project Officer in Gloucester
✨Tip Number 1
Familiarise yourself with Liquidlogic systems, as this role specifically requires experience in using and administrating these applications. Consider reaching out to current users or joining online forums to gain insights into common issues and best practices.
✨Tip Number 2
Highlight your customer service skills during any discussions or interviews. Since the role involves supporting social care professionals, demonstrating your ability to communicate effectively and patiently will be crucial.
✨Tip Number 3
Prepare to discuss your experience in training others. This position involves delivering pre-written training and creating new courses, so showcasing any previous training or mentoring roles can set you apart from other candidates.
✨Tip Number 4
Research Gloucestershire County Council's values and recent initiatives. Understanding their commitment to safeguarding and promoting welfare will help you align your responses with their organisational goals during the interview process.
We think you need these skills to ace System & Project Officer in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure to customise your CV to highlight your experience with Liquidlogic systems and any relevant support roles. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your customer-focused approach and excellent presentational skills. Mention specific examples of how you've supported users in previous roles, particularly in social care settings.
Highlight Relevant Experience:In your application, emphasise any experience you have in training staff or developing system guidance. This is crucial for the role, so make sure to provide concrete examples of your past work.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Gloucestershire County Council
✨Understand the Systems
Familiarise yourself with Liquidlogic systems, especially LAS, LCS, and EHM. Be prepared to discuss your experience with these systems and how you've supported users in the past.
✨Showcase Your Customer-Focused Approach
Demonstrate your ability to work with Social Care professionals by sharing examples of how you've identified their needs and provided practical solutions. Highlight your patience and communication skills.
✨Prepare for Training Scenarios
Since delivering training is a key part of the role, think about how you would present a training session. Be ready to discuss any previous training experiences and how you adapt your style to different audiences.
✨Emphasise Team Collaboration
The role involves working closely with Support Officers and the ICT Systems Team Leader. Share examples of how you've successfully collaborated in a team environment to achieve common goals.
