Client Affairs Visiting Officer, Permanent in Shurdington

This is a Gloucestershire County Council job.

Job Location: Gloucester

Salary: £30,024 - £32,597 per annum

Hours per Week: 37.00

Contract Type: Permanent

Closing Date: 10/05/2026

This post is not open to job share.

Are you passionate about making a difference in the lives of vulnerable adults? If so, we would love to hear from you!

About The Team & Role:

Our Client Affairs Team plays a vital role in managing the property and financial affairs of individuals in Gloucestershire under the authority of the Court of Protection. As a Visiting Officer, you will be an integral part of our team, carrying out statutory visits to clients in residential care homes, supported living placements, and private residences. You will also conduct protection of property visits, ensuring unoccupied properties are secure and well-maintained. Your week will be a balanced mix of on-site visits across Gloucestershire (approximately 50% of your time) and administrative work, including writing visit reports, processing financial paperwork and valuable items, and organising future visits.

You will become part of a supportive, dynamic and passionate team, who are forward thinking in their approach to future developments and change.

About you:

The ideal candidate will have experience of working with vulnerable adults, demonstrating empathy and professionalism; have a highly organised approach, with the ability to efficiently manage their own workload; strong IT skills to navigate digital records and documentation effectively; and excellent communication skills, with the confidence to engage with clients and professionals alike.

While demanding, the role is both interesting and deeply rewarding, offering a unique opportunity to make a lasting impact. To support professional development, we offer the chance to undertake a Level 3 vocational qualification, helping you grow in your career.

What’s in it for you?

• 25.5 days annual leave rising to 30.5 days after 5 years’ service, plus bank holidays
• Membership of a Local Government Pension Scheme
• Free offsite car parking
• Safe, supportive and positive working environment
• Regular formal and informal support
• Training and development opportunities
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
• Gloucestershire Salary Sacrifice Green Car Scheme and Cycle Scheme (T&C's apply)
• Cycle to Work Scheme

We’re closer than you think: We are an easy commute from many locations.

Applying:

Please write your application with consideration for the criteria in the Job Profile. Your application should include examples of why you should be considered and cover the experience, skills and knowledge that you would bring to the post. Please also include details of your English and Maths GCSE qualifications (or equivalent) in the application form.

Please email to arrange an informal discussion with one of the Team Managers. Or apply now!

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Additional Information:

This Position is subject to an Enhanced DBS check. Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

We reserve the right to close this vacancy early due to the volume of applications received. If you are interested in applying, we encourage you to submit your application as early as possible.

If you are an Internal applicant and consider yourself to have a disability as per the Equality Act (2010), please declare this in an email, as this is NOT currently covered in the application due to a technical error. By providing this information, you can choose to be considered for a guaranteed interview under our Disability Confident pledge if you meet all essential criteria. It also enables the recruiting manager to arrange any reasonable adjustments you may need during the process.

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.