At a Glance
- Tasks: Support access to education services, including school admissions and free school meals.
- Company: Join Gloucestershire County Council, a family-friendly employer committed to community support.
- Benefits: Enjoy flexible working, generous leave, career development, and a great pension scheme.
- Other info: Hybrid working options available, fostering a supportive and inclusive environment.
- Why this job: Make a real difference in children's lives by ensuring fair access to education.
- Qualifications: Customer service experience, strong communication skills, and attention to detail required.
The predicted salary is between 26403 - 27694 € per year.
This is a Gloucestershire County Council job.
Job Location: 92-96 Westgate Street
Salary: 26,403 - 27,694 per annum
Hours per Week: 37.00
Contract Type: Permanent
Closing Date: 26/5/2026
This post is not open to job share.
About the Role
We are looking for a motivated and organised Officer to join our team, supporting access to education services including school admissions, home to school transport, and free school meals. In this varied and rewarding role, you will help ensure children and young people, especially those from vulnerable backgrounds, can fairly access education and support services. You will play a key part in delivering a high-quality, family-focused service and contribute to improving outcomes for children and young people.
What You Will Be Doing
- Administer processes relating to school admissions, transport and pupil benefits
- Assess eligibility for services such as free school meals and transport support
- Provide advice and guidance to parents and carers, including those who may need additional support navigating services
- Maintain accurate records and databases, producing reports where required
- Handle enquiries, correspondence, and complex casework
- Work collaboratively with colleagues and stakeholders to deliver joined-up services
About You
We are looking for someone who is customer-focused, resilient, and detail-oriented, with the ability to manage a busy and varied workload.
Essential Skills & Experience
- Experience working in a public-facing or customer-focused environment
- Strong communication skills and ability to explain complex information clearly
- Ability to prioritise tasks and manage detailed administrative processes
- Experience maintaining accurate data and using IT systems effectively
- Strong problem-solving skills and ability to make sound decisions
- Excellent organisational skills and attention to detail
The role is full time but part time hours will be considered.
About Us
For all your hard work, you will receive the following:
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Excellent Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
- Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
How to apply
Please submit your application and personal statement today by clicking the Apply Now Button. For an informal discussion about the role please contact Lisa Mullis via email.
Additional Information
To access the Job Profile for this role, please follow the link below:
Co-Ord Administrator & Travel Assist - Job Profile
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a customer facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
Co-Ord Adm & Travel Assist/FSM Officer, Permanent in Sherston employer: Gloucestershire County Council
Gloucestershire County Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With flexible working opportunities, generous annual leave, and a commitment to career development, employees can thrive while making a meaningful impact on the lives of children and families in the community. The council's focus on collaboration and robust supervision ensures that staff feel valued and empowered in their roles.
Contact Detail:
Gloucestershire County Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Co-Ord Adm & Travel Assist/FSM Officer, Permanent in Sherston
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your skills match what they're looking for. This will help you stand out when you get the chance to chat with them.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. They can give you the inside scoop on the company culture and what it’s really like to work there.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how you can showcase your customer-focused approach and problem-solving skills, as these are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Gloucestershire County Council.
We think you need these skills to ace Co-Ord Adm & Travel Assist/FSM Officer, Permanent in Sherston
Some tips for your application 🫡
Tailor Your Personal Statement:Make sure to customise your personal statement for this role. Highlight your experience in customer-focused environments and how it relates to supporting access to education services. We want to see how you can make a difference!
Show Off Your Organisational Skills:Since this role involves managing a busy workload, be sure to mention any relevant experience you have with prioritising tasks and maintaining accurate records. We love a detail-oriented candidate!
Communicate Clearly:Strong communication skills are key for this position. Use your application to demonstrate how you can explain complex information clearly, especially when it comes to advising parents and carers. Let us see your clarity in action!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Gloucestershire County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Co-Ord Adm & Travel Assist/FSM Officer. Familiarise yourself with school admissions processes, transport services, and free school meals eligibility criteria. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer-Focused Approach
Since this role involves working closely with parents and carers, be prepared to discuss your experience in customer service. Think of specific examples where you've successfully helped someone navigate a complex situation or provided support to those in need. Highlight your communication skills and ability to explain complex information clearly.
✨Demonstrate Your Organisational Skills
This position requires excellent organisational abilities. Be ready to talk about how you manage your workload, prioritise tasks, and maintain accurate records. You might want to share a time when you handled multiple responsibilities effectively, showcasing your attention to detail and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the challenges they face, or the council's approach to supporting vulnerable children. This shows your enthusiasm for the role and helps you determine if it's the right fit for you. Plus, it leaves a positive impression on the interviewers!
