At a Glance
- Tasks: Assist the public with registrations and bookings, providing excellent customer service.
- Company: Join Gloucestershire County Council and be part of a supportive team.
- Benefits: Enjoy competitive salary, generous leave, and career development opportunities.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Make a positive impact during important life events for the community.
- Qualifications: Strong communication, administrative, and computer skills required.
The predicted salary is between 28142 - 29540 £ per year.
This is a Gloucestershire County Council job.
Job Location: Cheltenham Registration Service & H.O
Salary: 28,142- 29,540 per annum
Hours per Week: 37.00
Contract Type: Permanent
Closing Date: 09/08/2026
This post is not open to job share.
About The Team & Role
We have an exciting role available to work for Gloucestershire Registration Service as a Registration Support Officer in our busy team. As a Registration Support Officer, you will be required to speak to and help members of the public over the phone with some face-to-face interaction. Our customers are dealing with life events which can affect them emotionally; therefore, excellent customer service skills are vital to ensure they are treated with care and professionalism. The role involves accurately taking complex and detailed bookings for ceremonies, births and deaths and entering the information onto our bespoke booking system.
The role will be based at our Cheltenham Register Office from Monday to Friday and the position is also required to participate in a weekend Rota for ushering at some ceremonies held at our Register Offices (Cheltenham, Gloucester, Stroud and Cinderford) on Saturday or Sundays/Bank Holidays. Training will be provided on all aspects of the role as well as mentoring support from your team members.
About You
The successful candidate should have excellent communication skills and be able to demonstrate interpersonal, administrative and computer skills. A good ability to cope in a demanding environment with the flexibility and desire to provide the best possible service are the key attributes we need alongside team members who reflect our values of respect, integrity, and excellence.
About Us
- Agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- An option to purchase up to 5 days of additional leave per year (dependent on business need)
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
How to apply
If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the Apply Now Button.
For an informal discussion about the role please contact Jennie Carey-Topping or Michelle Jones via email.
Closing date: 9th August 2026
Short-listed candidates will be contacted by e-mail. Interviews will be held week commencing: 7th September 2026.
Additional Information
To access the Job Profile for this role, please follow the link below:- Job Profile- Registration Support Officer.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.
Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a customer facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
Registration Support Officer, Permanent employer: Gloucestershire County Council
Gloucestershire County Council is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the community. With flexible hybrid working options and opportunities for professional growth, staff are encouraged to develop their skills in a collaborative environment dedicated to improving the lives of children and young people in care.
Contact Details:
Gloucestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Registration Support Officer, Permanent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gloucestershire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gloucestershire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Registration Support Officer, Permanent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gloucestershire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Gloucestershire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gloucestershire County Council!
How to prepare for a job interview at Gloucestershire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
