At a Glance
- Tasks: Be the first point of contact, screening referrals and liaising with partner agencies.
- Company: Join Gloucestershire County Council's supportive Mental Health Team.
- Benefits: Competitive salary, flexible working, and generous annual leave.
- Other info: Full training provided; join a team committed to compassion and empowerment.
- Why this job: Make a real difference in mental health support while developing your career.
- Qualifications: Strong communication skills and experience in customer-facing roles required.
The predicted salary is between 28142 - 29540 £ per year.
This is a Gloucestershire County Council job.
Job Location: Shire Hall, Block 5, 3rd Floor
Salary: 28,142 - 29,540 per annum
Hours per Week: 37.00
Contract Type: Fixed Term
Duration: 18 months
Closing Date: 13th July 2026
This post is not open to job share.
Are you an experienced Adult Social Care Administrator looking for an opportunity to develop your career? Then we would love to hear from you!
About the role:
We have an exciting opportunity for a full-time Referral Taker in the Mental Health Team on an 18-month fixed-term contract. The Referral Taker is the first point of contact in the team; responsible for screening information provided, liaising with partner agencies and taking comprehensive, holistic referrals. The role is part of the Operational Team, and you can be confident of joining a welcoming, supportive, and experienced team. The post is based in Gloucester and we offer flexible working with a mix of office and home working.
About you:
The successful candidate will have excellent communication skills and the ability to remain calm and focused in a busy environment, maintaining a positive team working approach. The role needs a holistic approach and an ability to create accurate referrals of appropriate urgency for relevant teams or for signposting and directing to other agencies. You will have strong organisational skills with experience of responding flexibly to changing priorities. Experience of working in a customer facing environment is essential, as are excellent IT skills. Knowledge of the Liquid Logic (LAS) database would be beneficial but full training will be given.
Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role.
About the team/service:
The Mental Health Service at Gloucestershire County Council supports adults who have social care needs arising from a primary, non-organic mental health condition/s. Our service works across a range of settings, including community and inpatient, providing high quality, person-centred support that empowers people to live as independently and safely as possible. We take a recovery-focused, strengths-based and trauma-informed approach, placing wellbeing, prevention, and personal autonomy at the heart of everything we do. Our work is grounded in partnership, collaboration, and a deep commitment to improving outcomes for the individuals and communities we serve. This is an exciting time to join us, as the council reestablishes its Mental Health Service following a Section 75 agreement which is being led by our Leadership team with extensive knowledge and experience of Mental Health Social Work. If you are passionate about supporting adults with mental health needs, share our values, and want to contribute to a service built on compassion, respect and empowerment we want to hear from you.
About us:
Gloucestershire County Council Adult Social Care practise the Three Conversation approach, a model that re-emphasises focus on people, their strengths and the networks and community around them.
Here are some of the benefits we offer in return for your hard work:
- 25.5 days annual leave rising to 30.5 days after 5 years service
Referral Taker, Fixed Term employer: Gloucestershire County Council
Gloucestershire County Council is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the community. With flexible hybrid working options and opportunities for professional growth, staff are encouraged to develop their skills in a collaborative environment dedicated to improving the lives of children and young people in care.
Contact Details:
Gloucestershire County Council Recruitment Team
