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- Tasks: Manage bookings and provide excellent customer service for ceremonies in Gloucestershire.
- Company: Join Gloucestershire County Council, a supportive and inclusive employer.
- Benefits: Enjoy generous leave, career development, and a great pension scheme.
- Why this job: Make a positive impact while working in a dynamic and busy environment.
- Qualifications: Experience in staff management and strong interpersonal skills required.
- Other info: Flexible working options available to suit your lifestyle.
The predicted salary is between 25000 - 27500 £ per year.
This is a Gloucestershire County Council job.
Job Location: Cheltenham Registration Service & H.O
Salary: £30,024 - £32,597 per annum
Hours per Week: 37.00
Contract Type: Permanent
Closing Date: 08/02/2026
This post is not open to job share.
About the team and role
The very busy team manage all bookings, along with associated admin for ceremonies and licensing of Approved Premises in Gloucestershire. The team receive all email and telephone calls from the public wishing to book appointments to register Births and Deaths, give Notice of Marriage and Civil Partnerships and take complicated statutory and non-statutory ceremony bookings.
The team is the first point of contact for the public and delivers excellent telephone, email and front facing customer service to all accessing the service. The role is full time (37 hours per week from Monday to Friday) and is based in the Cheltenham Register Office, St George's Road, Cheltenham. There is a requirement to work at our other offices and at venues in the county as required. Due to the front facing customer nature of the role within the service it is mainly office based with some limited home working dependent on service requirements.
About You
As a Senior Registration Support Officer (SRSO), you will share the line management of a team comprising of approximately 18 Registration Support Officers. You will be responsible for all aspects of staff line management and must have proven experience of effectively managing and recruiting staff. You will work closely with two other SRSOs therefore must be a committed and proactive team player. With others in the service, you will also support a wider team of 85 Casual Celebrant and Registration Officers.
Proven experience of developing policies, procedures, and projects to support quality control and ongoing staff training and development is essential. You will also have experience of handling complaints, queries, and feedback, in writing, by phone and in person.
You will possess a strong ongoing learning ethic, always adhering to service legislation. You will be articulate with excellent interpersonal and administrative skills. You will have a high level of proficiency in ICT and working with complex systems. You will have strong problem-solving skills and will support the team introducing innovative, digital changes and improvements.
You will lead by example and champion excellent customer service skills. Evidence of successful interactions with highly emotional members of the public in a demanding environment is essential. Flexibility and resilience are also key attributes required in a very busy service.
About Us
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- Option to purchase 5 days of additional leave per year (pro-rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Excellent Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
- Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
How to apply
If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the "Apply Now" Button.
For an informal discussion about the role please contact Tara Chatham via email.
Short-listed candidates will be contacted by e-mail and invited to interview week commencing 2nd March 2026.
Additional Information
To access the Job Profile for this role, please follow the link below:
Role Profile - Senior Registration Support Officer
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.
If you are an Internal applicant and consider yourself to have a disability as per the Equality Act (2010), please declare this in an email, as this is NOT currently covered in the application due to a technical error.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
Senior Registration Support Officer, Permanent in Gloucester employer: Gloucestershire County Council
Contact Detail:
Gloucestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Registration Support Officer, Permanent in Gloucester
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Cheltenham Registration Service. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Think about specific examples from your past experiences that demonstrate your skills and how you handle challenging situations.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled issues in previous roles, especially in high-pressure environments. This will highlight your resilience and ability to think on your feet, which is crucial for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Senior Registration Support Officer, Permanent in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Senior Registration Support Officer role. We want to see how you can bring your unique flair to our busy team!
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer service, share specific examples of how you've handled challenging situations with the public. We love hearing about your problem-solving skills and resilience!
Be Clear and Concise: When writing your personal statement, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gloucestershire County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Registration Support Officer. Familiarise yourself with the key tasks like managing bookings and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Management Skills
Since this role involves line management, be prepared to discuss your experience in managing teams. Think of specific examples where you've successfully led a team or handled recruitment. Highlight your ability to develop policies and procedures that enhance team performance.
✨Demonstrate Customer Service Excellence
As the first point of contact for the public, it's crucial to showcase your customer service skills. Prepare examples of how you've dealt with challenging situations or emotional customers in the past. This will illustrate your resilience and problem-solving abilities, which are essential for this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle complaints or queries. Practice responding to hypothetical situations related to the role, such as managing a difficult customer or implementing a new digital system. This will demonstrate your critical thinking and adaptability.
