Lead Case Co-Ordinator in Gloucester

Are you an enthusiastic individual with a passion to provide excellent service? Are you passionate about ensuring students get the most out of their time in education? In Gloucestershire, we are committed to developing an inclusive education system where children and young people with SEND receive the right support at the right time and in the right place.

Our approach focuses on improving outcomes and ensuring that statutory responsibilities for Education, Health and Care Plans (EHCPs) are met to a high standard across the county. Within our Education, Health and Care Plan service, the team plays a vital role in delivering a high-quality casework function that supports children, young people and their families throughout the EHCP process.

As part of this, we work closely with a wide range of professionals, including SENCOs, educational settings, health colleagues and external agencies, to ensure that statutory plans are prepared, monitored and reviewed effectively, in line with legal timeframes and the SEND Code of Practice.

The role requires excellent organisational and communication skills, together with the ability to manage a demanding and fast-paced workload while meeting strict statutory deadlines. You will often be the first point of contact for families, responding with clarity, empathy and professionalism, and confidently navigating complex situations to secure positive outcomes for children and young people.

As part of our commitment to continuous improvement, we expect team members to contribute to raising the quality of EHCP documentation, support effective partnership working, and identify opportunities to strengthen processes and outcomes. The post also requires resilience, the ability to remain focused under pressure, and a commitment to inclusive practice.

By joining our EHCP team, you will play a key role in shaping the educational journeys of children and young people with SEND, supporting them and their families through a process that has a significant and lasting impact on their lives.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

As you'd expect, we offer an attractive package of benefits which makes a career in Local Government both flexible and rewarding. Here are some of the benefits we offer in return for your hard work:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.