EHCP Lead Case Co-Ordinator in Gloucester

Gloucestershire EHCP Service is pleased to offer an exciting opportunity for two Lead Case Coordinators to join either the Resolution Team or the Review team. As a Lead Case Coordinator, you will play a pivotal role in overseeing casework activity, providing guidance to colleagues, and ensuring a consistent, high-quality approach to resolution work, in line with statutory requirements and organisational standards.

Responsibilities

• Lead the coordination and oversight of complex or high‑priority cases across the Resolution Team, Review Team, and the wider EHCP service.
• Provide day‑to‑day support, advice, and supervision to Case Coordinators.
• Monitor workflows and caseloads to ensure timely and effective case progression, including the management of appeal deadlines and mediations.
• Ensure compliance with relevant legislation, policy, and service standards such as the SEND Code of Practice.
• Act as a point of escalation for queries, concerns, and complaints.
• Support quality assurance processes and contribute to continuous service improvement.
• Liaise with internal teams, families, and external partners to secure positive outcomes.
• Maintain accurate records and contribute to performance reporting.
• Present cases at Tribunal hearings as a professional representative of Gloucestershire County Council (GCC).

Qualifications

• Strong experience in case coordination, ideally within a resolution, SEND, or statutory service environment.
• Excellent organisational and prioritisation skills.
• Confidence in leading, coaching, and supporting colleagues.
• Strong understanding of relevant procedures, legislative frameworks, and best practice.
• Solution‑focused, resilient, and able to manage complex or sensitive situations.
• Clear communication with a wide range of stakeholders.
• Commitment to delivering high‑quality outcomes for children, young people, and families.
• Highly professional, supportive, and adaptable to evolving service needs.

Legal requirement: fluency in spoken English is mandatory for this customer‑facing role under the Immigration Act 2016.

Employment Details

Hybrid working arrangements are available for the majority of our roles, allowing a mix of remote and office work to suit both service needs and individual choice.

Benefits

• Flexible and agile working opportunities.
• 25.5 days annual leave, rising to 30.5 days after 5 years of continuous service.
• Option to purchase up to 10 days of additional leave per year (pro rata for part-time staff).
• Family‑friendly employer offering benefits to support you and your family.
• Career development and qualification opportunities.
• Supportive and positive working environment with regular, robust supervision.
• Local Government Pension Scheme (LGPS).
• Employee Assistance Programme (EAP) providing free, confidential counselling and advice, available 24 hours a day, online and by telephone.
• In‑house Occupational Health service.
• Employee discount scheme.
• Cycle to Work scheme.
• Gloucestershire Salary Sacrifice Green Car Scheme (T & C apply).
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.