At a Glance
- Tasks: Conduct visits to clients and manage their property and financial affairs.
- Company: Join Gloucestershire County Council's supportive Client Affairs Team.
- Benefits: Enjoy generous leave, pension scheme, and professional development opportunities.
- Other info: Hybrid working options available for a balanced work-life experience.
- Why this job: Make a real difference in the lives of vulnerable adults while growing your career.
- Qualifications: Experience with vulnerable adults and strong organisational and communication skills.
The predicted salary is between 30024 - 32597 £ per year.
Overview: This is a Gloucestershire County Council job.
About the Team & Role: Our Client Affairs Team plays a vital role in managing the property and financial affairs of individuals in Gloucestershire under the authority of the Court of Protection. As a Visiting Officer, you will be an integral part of our team, carrying out statutory visits to clients in residential care homes, supported living placements, and private residences. You will also conduct protection of property visits, ensuring unoccupied properties are secure and well-maintained. Your week will be a balanced mix of on-site visits across Gloucestershire (approximately 50% of your time) and administrative work, including writing visit reports, processing financial paperwork and valuable items, and organising future visits. You will become part of a supportive, dynamic and passionate team, who are forward thinking in their approach to future developments and change.
About You: The ideal candidate will have experience of working with vulnerable adults, demonstrating empathy and professionalism; have a highly organised approach, with the ability to efficiently manage their own workload; strong IT skills to navigate digital records and documentation effectively; and excellent communication skills, with the confidence to engage with clients and professionals alike. While demanding, the role is both interesting and deeply rewarding, offering a unique opportunity to make a lasting impact. To support professional development, we offer the chance to undertake a Level 3 vocational qualification, helping you grow in your career.
What’s in it for you? You’ll be entitled to our full benefits package, including:
- 25.5 days annual leave rising to 30.5 days after 5 years’ service, plus bank holidays
- Membership of a Local Government Pension Scheme
- Free offsite car parking
- Safe, supportive and positive working environment
- Regular formal and informal support
- Training and development opportunities
- Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
- Gloucestershire Salary Sacrifice Green Car Scheme and Cycle Scheme (T&C's apply)
- Cycle to Work Scheme
Applying: Please write your application with consideration for the criteria in the Job Profile. Your application should include examples of why you should be considered and cover the experience, skills and knowledge that you would bring to the post. Please also include details of your English and Maths GCSE qualifications (or equivalent) in the application form. Please email ASCRecruitment@gloucestershire.gov.uk to arrange an informal discussion with one of the Team Managers. Or apply now!
Additional Information: This Position is subject to an Enhanced DBS check. Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a customer facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working. We reserve the right to close this vacancy early due to the volume of applications received.
Disability information for internal applicants: If you consider yourself to have a disability as per the Equality Act (2010), please declare this in an email to recruitment@gloucestershire.gov.uk, as this is NOT currently covered in the application due to a technical error. By providing this information, you can choose to be considered for a guaranteed interview under our Disability Confident pledge if you meet all essential criteria. It also enables the recruiting manager to arrange any reasonable adjustments you may need during the process.
Legal and Equal Opportunities: Applications from any Gloucestershire County Council employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage. This position is subject to an Enhanced DBS check. Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
Client Affairs Visiting Officer in Gloucester employer: Gloucestershire County Council
Gloucestershire County Council is an exceptional employer, offering a supportive and dynamic work environment for the Client Affairs Visiting Officer role. With a strong focus on employee development, including opportunities for vocational qualifications, and a comprehensive benefits package that includes generous annual leave and a Local Government Pension Scheme, we prioritise the well-being and growth of our staff. Our commitment to safeguarding and promoting welfare ensures that you will be part of a team that makes a meaningful impact in the community while enjoying a positive work culture in the beautiful setting of Gloucestershire.
Contact Details:
Gloucestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Affairs Visiting Officer in Gloucester
✨Tip Number 1
Get to know the Client Affairs Team! Research their values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with vulnerable adults and professionals, it’s crucial to convey empathy and professionalism. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to discuss your organisational skills! Think of examples where you've managed your workload effectively. This will demonstrate your ability to juggle on-site visits and administrative tasks like a pro.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Client Affairs Visiting Officer in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience and skills align with the role of Client Affairs Visiting Officer. Use examples that showcase your empathy, organisational skills, and ability to work with vulnerable adults.
Showcase Your Communication Skills:Since you'll be engaging with clients and professionals, it's crucial to demonstrate your excellent communication skills in your application. Share specific instances where you've effectively communicated in challenging situations.
Highlight Relevant Qualifications:Don’t forget to include your English and Maths GCSE qualifications (or equivalent) in your application. This is a key requirement, so make it easy for us to see you meet this criterion.
Apply Early!:We recommend submitting your application as soon as possible. Given the volume of applications we receive, applying early can give you a better chance of being considered for this rewarding role.
How to prepare for a job interview at Gloucestershire County Council
✨Know Your Role
Make sure you understand the responsibilities of a Client Affairs Visiting Officer. Familiarise yourself with the key tasks, such as conducting visits and managing financial paperwork. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy and Professionalism
Since you'll be working with vulnerable adults, it's crucial to demonstrate your ability to empathise and maintain professionalism. Prepare examples from your past experiences where you've successfully engaged with clients or handled sensitive situations.
✨Organise Your Thoughts
With a mix of on-site visits and administrative work, being organised is key. Think about how you manage your workload and prepare to discuss your strategies for staying on top of tasks. This will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle challenges in the role. This shows your enthusiasm and helps you gauge if the environment is right for you.
