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- Tasks: Provide essential admin support in a dynamic social work environment.
- Company: Join Gloucestershire County Council and make a real difference in local communities.
- Benefits: Enjoy flexible working, generous leave, and career development opportunities.
- Why this job: Be part of a rewarding role that supports vulnerable children and families.
- Qualifications: Proactive, organised individuals with strong communication skills are welcome.
- Other info: Inclusive workplace with excellent support networks and employee benefits.
The predicted salary is between 24114 - 24632 ÂŁ per year.
This is a Gloucestershire County Council job located at Shire Hall, Block 4, 4th Floor.
Salary: ÂŁ28,142 - ÂŁ29,540 per annum
Hours per Week: *****
Contract Type: Fixed Term
Duration: One year
Closing Date: 15/02/2026
This post is not open to job share.
Would you like to work in a role which is both meaningful and rewarding, where you really feel that you make a difference?
About the Team and Role:
This is a great time to join Gloucestershire County Council, as Children’s Social Care is on an exciting journey, focusing our approach into being more creative, strengths-based and person-centred, to ensure that we work together to 'Make a Difference' to our local communities.
We are an agile working organisation with a combination of office-based working and working from home (essential equipment is provided) following an initial period of training in the office. We place a high premium on diversity and inclusion, as well as on health and wellbeing and we offer a flexible working scheme based on business need.
We offer Continued Professional Development and will support you to develop your skills and career prospects within Children’s Services.
This Business Support Officer role is based at the Front Door of Children’s Social Care and is situated within the Business Support function of the Multi Agency Safeguarding Hub (MASH). This is a fixed term position for 1 year.
The Front Door/MASH plays an integral part in supporting Gloucestershire’s most vulnerable children and families, as well as being the first contact point for professionals and members of the public. The Business Support Officers are the first point of contact via email, phone, or the Children’s Services reception.
About you:
We are looking for a proactive and organised individual to join our team, providing essential administrative support within a busy social work environment. Key responsibilities include:
- Handling telephone enquiries
- Taking messages
- Ensuring timely communication with Social Work staff
- Monitoring generic mailboxes
- Picking up and actioning tasks
- Preparing documents using Microsoft Word
- Updating spreadsheets in Excel
- Creating and uploading documents to our bespoke database, Liquid Logic (full training will be provided)
As a customer-facing role, you will split your time between office-based working and at the Barbican Reception front desk, offering a professional and welcoming service to all visitors.
About Us:
For all your hard work, you will receive the following:
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- Option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Excellent Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential counselling and advice for employees, available 24 hours a day, online and by telephone
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
- Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
How to apply:
Working in Children’s Social Care requires an applicant who can be proactive or responsive to changing demands and resilient to some of the tough emotional content of the role. However, it is also a role that can bring great reward and job satisfaction. If you feel you have the skills, desire and experience required to make a positive difference then please submit your application.
For an informal discussion about the role please contact Natalie Desborough via email.
Additional Information:
To access the Job Profile for this role, please follow the link below:
-Business Support Officer - Job Profile
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.
If you are an Internal applicant and consider yourself to have a disability as per the Equality Act ****), please declare this in an email, as this is NOT currently covered in the application due to a technical error. By providing this information, you can choose to be considered for a guaranteed interview under our Disability Confident pledge if you meet all essential criteria. It also enables the recruiting manager to arrange any reasonable adjustments you may need during the process.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act ****, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
Business Support Officer, Fixed Term in Gloucester employer: Gloucestershire County Council
Contact Detail:
Gloucestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer, Fixed Term in Gloucester
✨Tip Number 1
Get to know the organisation! Research Gloucestershire County Council and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to administrative support and social care. Think of examples from your past experiences that highlight your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Business Support Officer, Fixed Term in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Business Support Officer role. We want to see how you can make a difference in our team!
Showcase Your Communication Skills: Since this role involves being the first point of contact, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: As a proactive and organised individual, make sure to mention any relevant experience that showcases your ability to manage tasks efficiently. We love seeing examples of how you've handled busy environments!
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Gloucestershire County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Support Officer role. Familiarise yourself with the key responsibilities, such as handling telephone enquiries and preparing documents using Microsoft Word. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
As this role requires a proactive and organised individual, be prepared to discuss specific examples of how you've managed tasks in a busy environment. Think about times when you successfully handled multiple priorities or improved a process, and be ready to share these stories during your interview.
✨Demonstrate Your Customer Service Skills
Since you'll be the first point of contact for visitors and professionals, it's crucial to highlight your customer service experience. Prepare to discuss how you've provided excellent service in previous roles, and consider how you would handle challenging situations with professionalism and empathy.
✨Ask Thoughtful Questions
At the end of the interview, don't forget to ask insightful questions about the team and the organisation. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. You might ask about the training process for using Liquid Logic or how the team collaborates in a hybrid working environment.
