Box Office Assistant in Gloucester

Salary: £24,796 per annum (pro rata for part time)

Hours per Week: 18.5 hours

Contract Type: Permanent

Closing Date: 02/08/2026

This post is not open to job share.

We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

Join the team at Gloucester Guildhall. Gloucester Guildhall is one of the city's leading cultural venues, presenting live music, comedy, cinema, workshops and community events throughout the year. We are looking for a friendly, organised and customer‑focused Box Office Assistant to join our Visitor Experience team and help ensure every visitor receives a warm welcome and outstanding service.

As the first point of contact for many of our customers, you will play a key role in creating a positive experience for everyone who visits, phones or contacts the venue. You'll sell tickets, answer customer enquiries, manage bookings, process refunds and exchanges, maintain accurate records, build shows on the ticketing systems, and help promote the wide range of events and activities taking place across the Guildhall.

About the role:

This is a flexible 18.5‑hour per week contract, working primarily Wednesday to Saturday on a rota basis. Shifts will be scheduled around the Guildhall's busy events programme and may include a mixture of daytime and evening working. While the majority of hours will fall between Wednesday and Saturday, there may be occasions when you are required to work on other days to support the programme. Evening shifts will form a regular part of the role, and you may occasionally be required to remain on duty later than your scheduled finish time depending on the end time of an event.

What you'll be doing:

• Selling tickets in person, by telephone and online.
• Providing excellent customer service to visitors, artists, promoters and event organisers.
• Managing customer enquiries via email, telephone and face‑to‑face interactions.
• Processing bookings, ticket collections, refunds and waiting lists.
• Maintaining accurate customer records and handling cash in line with procedures.
• Supporting city‑wide events and cultural activities through the Guildhall Box Office.
• Working closely with colleagues to ensure the smooth day‑to‑day operation of the Box Office and front‑of‑house areas.

What we need from you:

We're looking for someone who:

• Has excellent customer service and communication skills.
• Enjoys working with people and can remain calm under pressure.
• Is confident using IT systems and administrative processes.
• Has good attention to detail and strong organisational skills.
• Has experience in a customer‑facing role.

Experience of working in a box office, ticketing environment or using systems such as Ticketsolve would be an advantage, but full training will be provided.

How to apply:

If you feel you have the skills, desire, experience and passion to help deliver our exciting events programme then please submit your application and personal statement today by clicking the “Apply Now” Button. For an informal discussion about the role, please contact Emma Williams, Commercial Development Officer on 01452 396691. In your application to us please explain why you are applying for the position and how your experience (whether paid or unpaid), knowledge and skills help to make you a suitable candidate.

Deadline for applications - 2nd August 2026. Short‑listed candidates will be contacted by e‑mail and invited to interview week commencing the 10th August 2026.

Additional Information:

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Equality and Diversity:

We recognise the positive value of equality and diversity and pride ourselves on growing a high‑performing workforce that is diverse, skilled and talented; that represents the community it serves. We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. We are a disability confident employer committed to removing barriers to employment to those with disabilities or long‑term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no‑one is disadvantaged because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process.