At a Glance
- Tasks: Assist customers, manage library stock, and organise children's activities in a fun environment.
- Company: Join the dynamic team at Fairford Library, part of Gloucestershire County Council.
- Benefits: Flexible hours, generous leave, career development, and a supportive work culture.
- Other info: Great opportunities for personal growth and a chance to connect with diverse communities.
- Why this job: Make a positive impact in your community while enjoying a vibrant workplace.
- Qualifications: Customer service experience, teamwork skills, and a passion for libraries.
This is a Gloucestershire County Council job.
Job Location: Fairford Library
Salary: 26,403 - 27,694 per annum (pro rata)
Hours per Week: 9.5
Contract Type: Casual
Closing Date: 19/07/2026
This post is not open to job share.
About the team/role
An exciting opportunity has arisen to join the team at the newly refurbished Fairford Library as a Library Assistant. We are looking for a dynamic individual with a sense of fun to help develop what we offer to our customers. Our Library Assistants are the public face of the Library Service, making sure that our customers have access to all of the services that libraries provide. This will include helping them choose and issue books, maintaining the stock in the library, signposting to advice services and providing children's activities. We're looking for someone who can work independently and with colleagues and volunteers, handle money and think on their feet.
Week 1: Monday 10-5, Tuesday OFF, Wednesday OFF, Thursday OFF, Friday OFF, and Saturday 9.30-1= 9.5hrs
Week 2: Monday 10-5, Tuesday OFF, Wednesday OFF, Thursday OFF, Friday OFF and Saturday 9.30-1.00=9.5hr
About You
The successful applicant should have and be able to demonstrate in their personal statement:
- Excellent and proven customer service experience;
- Be a team player with strong communication and organisational skills;
- Have experience of working with or organising events for children;
- Strong ICT skills;
- A knowledge of the services libraries offer and the role libraries play in the community.
At Gloucestershire County Council, we are constantly challenging ourselves to improve the services we provide to the people of the county. We strive to support our local communities and all of those who live within them and the key to providing that service is the energy, skills and dedication of the people who work for us.
About Us
For all your hard work, you will receive the following:
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Excellent Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
- Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
How to apply
If you feel you have the skill, desire and experience required to make a positive difference; we would love to have you join us. Please continue to apply by clicking the Apply Now button. Shortlisted candidates will be contacted by e-mail and invited to interview.
Additional Information
To access the Job Profile for this role, please follow the link below:- Library Assistant - Job Profile
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a customer facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
Library Assistant, Casual in Frampton on Severn employer: Gloucestershire County Council
Gloucestershire County Council is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the community. With flexible hybrid working options and opportunities for professional growth, staff are encouraged to develop their skills in a collaborative environment dedicated to improving the lives of children and young people in care.
Contact Details:
Gloucestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant, Casual in Frampton on Severn
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Gloucestershire County Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Gloucestershire County Council and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Gloucestershire County Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Gloucestershire County Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Gloucestershire County Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Gloucestershire County Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Gloucestershire County Council will surely appreciate.
