Food & Drink Shift Leader

We are a dynamic local authority providing essential services to the people of Gloucester.

Gloucester Guildhall is looking for a 22 hour week Food & Drink Shift Leader to join the team. Located in a Grade II Listed Building in Gloucester city centre, Gloucester Guildhall presents a variety of events, from live music and comedy to immersive performances and workshops. With six spaces available to hire for meetings and conferences and a beautiful cinema, no one day is the same. The Guildhall Café/Bar facilitates a food and drink service that caters for all aspects of this cultural venue, with a commercial kitchen and two bar openings.

Gloucester Guildhall operates seven days a week in line with our cultural programme. Depending on the schedule, the building can open from 8:30 am and remain active late into the evening—sometimes until 10 pm, midnight, or even the early hours.

In this role, you’ll work alongside a dedicated team of casual and agency staff, providing leadership, direction and hands‑on support. You’ll be responsible for ensuring the safe and compliant sale of alcohol across our bars, as well as overseeing food preparation and service within our catering offer. Your shifts will vary between daytime and evening work, giving you the chance to support a wide range of activities. One day you might be preparing a buffet for corporate clients, the next serving drinks and snacks to cinema audiences, or helping deliver a fast‑paced bar service for 400+ attendees at one of our live events. Every shift brings something different, and your contribution will help ensure our visitors have a great experience.

We are seeking a dynamic and motivated Food & Drink Shift Leader. In this role you will oversee the daily operations of our food and drink services, working frontline and ensuring high standards of customer service and efficiency. You will be confident, pro‑active, and take initiative when leading a shift. You will pay attention to the small details that make a big difference, adapt swiftly to changing situations, and handle unexpected challenges with ease. You will bring energy and enthusiasm to your work, motivating those around you. Flexibility is essential, as hours will vary week by week to meet the needs of our programme of events.

Benefits

• Flexible working opportunities
• Generous annual leave entitlement: 25 days annual leave (pro rata for part‑time staff)
• Option to purchase 10 days of additional leave per year (pro rata for part‑time staff)
• 2 days paid leave every year to participate in local volunteering activities
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
• Regular training, career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) providing free, confidential counselling and advice for employees, available 24 hours a day, online and by telephone, and an in‑house Occupational Health service
• Enhanced family‑friendly leave and pay
• Cycle to Work scheme (Salary Sacrifice – T&C apply)
• Coming soon – Car Scheme (Salary Sacrifice – T&C apply)
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Free flu‑jabs
• Access to employee‑led networks such as Black Workers, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group

The council is not currently able to offer sponsorship in this role. Candidates must have the right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Applications from Gloucestershire County Council employees who are currently on the redeployment register or at risk of redundancy will be considered first at the shortlisting stage.

Equality and Diversity

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We recognise the positive value of equality and diversity and pride ourselves on growing a high‑performing workforce that is diverse, skilled and talented; that represents the community it serves. We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. We are a disability‑confident employer committed to removing barriers to employment for those with disabilities or long‑term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure no one is disadvantaged because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process.

Further information on our commitment to Equality and Diversity can be found here. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a customer‑facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.