At a Glance
- Tasks: Lead a dynamic team in delivering exceptional food and drink services at exciting events.
- Company: Join Gloucester Guildhall, a vibrant cultural venue in the heart of the city.
- Benefits: Enjoy generous leave, pension scheme, training opportunities, and employee discounts.
- Other info: Flexible hours and a supportive workplace culture await you!
- Why this job: Be part of a lively environment where no two days are the same!
- Qualifications: Confident leadership skills and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Gloucester Guildhall is a venue that is regularly open 7 days a week subject to our cultural programme. We can be open from 8:30am until close, which could be 10pm, midnight or into the early hours. You will work alongside a team of casual and agency staff where you will lead and direct, ensuring the safe sale of alcohol. You will work a mixture of shifts including days and evenings where you could be preparing a buffet for our corporate hirers, serving drinks and snacks to our cinema attendees, or busy serving 400+ attendees at our live events.
We are seeking a dynamic and motivated Food & Drink Shift Leader to join our team. In this role, you will oversee the daily operations of our food and drink services, working frontline, ensuring high standards of customer service and efficiency. You will be confident, pro-active and take initiative when leading a shift. You will pay attention to the small details that make a big difference and you will be able to adjust swiftly to changing situations and handle unexpected challenges with ease. You will bring energy and enthusiasm to your work, motivating those around you. You will work to annualised hours, therefore flexibility is essential - one week you may work slightly less hours and the next slightly more - all to meet the needs of our programme of events.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a \'customer facing role\' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Role details
Gloucester Guildhall is looking for a 37 hour week Food & Drink Shift Leader to join the team. Located in a grade II listed building in Gloucester city centre, Gloucester Guildhall presents a variety of events, from live music and comedy, to immersive performances and workshops. With 6 spaces available to hire for meetings and conferences and a beautiful cinema, no one day is the same. With a commercial kitchen and two bar openings, the Guildhall Café/Bar facilitates a food and drink service that caters for all aspects of this cultural venue.
Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It\\\'s all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We\\\'re always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.
Benefits
- Generous Annual Leave entitlement 25 days annual leave (pro rata for part-time staff)
- An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
- 2 days paid leave every year to participate in local volunteering activities
- Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
- Regular training, career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service
- Enhanced family friendly leave and pay
- Cycle to Work scheme (Salary Sacrifice -T&C apply)
- Coming Soon - Car Scheme (Salary Sacrifice -T&C apply)
- Employee discount scheme
- Discounted tickets for local events, and reduced rate use of GL1 facilities
- Free Flu-jabs
- Access to employee led networks such as Black Worker\'s, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group
Food & Drink Shift Leader in Gloucester employer: Gloucestershire County Council
Gloucester Guildhall is an exceptional employer, offering a vibrant work environment in a historic venue at the heart of Gloucester. With a strong focus on employee well-being, we provide generous annual leave, flexible working arrangements, and numerous opportunities for professional development. Our supportive culture encourages collaboration and inclusivity, making it a rewarding place to grow your career while being part of a dynamic team that delivers memorable experiences for our community.
Contact Details:
Gloucestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Drink Shift Leader in Gloucester
✨Tip Number 1
Get to know the venue! Before your interview, check out Gloucester Guildhall's events and services. This shows you're genuinely interested and helps you tailor your answers to what they value.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've led a team or handled a busy shift. We want to see how you motivate others and keep things running smoothly, especially during those hectic live events.
✨Tip Number 3
Be flexible and ready for anything! Highlight your adaptability in previous roles. The Guildhall is all about variety, so showing that you can handle unexpected challenges will definitely impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Food & Drink Shift Leader in Gloucester
Some tips for your application 🫡
Show Your Passion for Food & Drink:When writing your application, let us see your enthusiasm for the food and drink industry. Share any relevant experiences or stories that highlight your love for customer service and how you thrive in a busy environment.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your leadership skills and any experience you have in managing shifts or teams, as this is key for the Food & Drink Shift Leader role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary details.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gloucestershire County Council
✨Know the Venue Inside Out
Before your interview, take some time to research Gloucester Guildhall. Familiarise yourself with its events, services, and the overall atmosphere. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Food & Drink Shift Leader, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your ability to motivate others and maintain high standards of service.
✨Flexibility is Key
Given the nature of the role, emphasise your flexibility in working hours and adapting to changing situations. Share instances where you've had to adjust quickly to unexpected challenges, showcasing your proactive approach.
✨Customer Service Excellence
Prepare to discuss your approach to customer service. Think of specific examples where you've gone above and beyond for customers. This role requires a strong focus on customer satisfaction, so demonstrating your commitment to this will set you apart.
