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- Tasks: Provide friendly support to students and customers via phone and email.
- Company: Join a dynamic team focused on student success and onboarding.
- Benefits: Gain valuable experience in customer service and communication skills.
- Other info: Fast-paced environment with no holiday leave during peak times.
- Why this job: Make a real difference by helping others navigate their enrolment journey.
- Qualifications: Experience with Windows software and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
You’ll offer a friendly, professional service to students and customers, supporting them by phone and email throughout the enrolment and onboarding process. You’ll give accurate, up‑to‑date advice, helping people take their next steps with confidence. You’ll promote our services positively, remove barriers, and support our recruitment and onboarding goals. You’ll be the first point of contact for any issues, following our quality and complaints procedures. You’ll also use and update our internal systems, maintain accurate records, and work to agreed quality standards and performance targets.
About You
- Knowledge and experience of Windows based software
- Experience of working in a fast-paced environment
- Experience of Customer Service
Important – due to the nature of the role, we will not be able to accommodate holiday leave during our busiest time of Monday 17 August through to Friday 11 September.
We are unable to offer sponsorship for this role.
Summer Call Centre Advisor in Gloucester employer: Gloucestershire College
Contact Detail:
Gloucestershire College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Call Centre Advisor in Gloucester
✨Tip Number 1
Get to know our services inside out! When you apply, make sure you can chat confidently about how we help students and customers. This will show us you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your phone and email communication skills. Since you'll be the first point of contact, being friendly and professional is key. Try role-playing with a friend to nail down your approach!
✨Tip Number 3
Familiarise yourself with Windows-based software. We want someone who can hit the ground running, so brush up on your tech skills to impress us during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen to be part of our team right from the start.
We think you need these skills to ace Summer Call Centre Advisor in Gloucester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've helped others and resolved issues, so share specific examples that demonstrate your friendly and professional approach.
Tailor Your Application: Take a moment to customise your application for the Summer Call Centre Advisor role. Use keywords from the job description to show us that you understand what we're looking for and how you fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills, making it easy for us to see why you're a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Gloucestershire College
✨Know Your Stuff
Make sure you’re familiar with the services we offer and how they help students. Brush up on our enrolment and onboarding processes so you can confidently discuss how you’d support customers through them.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think about times when you resolved issues or helped someone feel more confident in their decisions.
✨Be Ready for Fast-Paced Questions
Since this role is in a busy environment, expect questions that assess how you handle pressure. Practice responses that highlight your ability to stay calm and efficient while juggling multiple tasks.
✨Familiarise Yourself with Tech
As you'll be using Windows-based software and internal systems, it’s a good idea to brush up on your tech skills. Be prepared to discuss your experience with similar systems and how you keep accurate records.