Facilities & Support Services Manager in Gloucester

This is a hands-on role taking ownership of a broad facilities remit—covering planned and reactive maintenance, cleaning standards, and building safety, while managing facilities and support teams, contractors, and service providers on a day-to-day basis. Core responsibilities span health & safety compliance and statutory record-keeping, budget and Capex management for maintenance, PPM scheduling and asset register upkeep, permit-to-work processes, and leading on emergency or reactive maintenance incidents. The postholder also provides team leadership (recruitment, training, performance management), works closely with the Food and Safety Manager and Operations teams, supports the Buildings Director on major works, contributes to Management Team meetings, and produces monthly reporting to the Head of Governance for board reporting purposes.

The ideal candidate will have prior experience working in a Facilities Management (FM) role, ideally within a fast-paced environment, with solid working knowledge of health & safety and statutory compliance, fire safety and HVAC systems. They should have proven experience managing small to medium projects, be proficient in practical building maintenance, and be competent with Microsoft Office. Essential personal attributes include being self-motivated with strong written and verbal communication skills, highly organised with a logical and detail-oriented approach (given responsibility for statutory and mandatory compliance records), calm under pressure, and skilled at building strong relationships with both external contractors and internal stakeholders. A NEBOSH qualification (or willingness to obtain one within the first year) and a trade or facilities-related skill are desirable but not essential.

At Westmorland we are a family business that started in 1972 from our farm in Cumbria, which runs unique motorway service areas – Tebay, Gloucester and Cairn Lodge – based on no franchises but instead our own Farmshops and Kitchens. We also have Junction 38, a services dedicated to HGV drivers, Rheged, a meeting place, Cafe, Gallery and Cinema, and the Westmorland Hotel situated on the edge of the Lake District. We are proud to be connected to our place and that our family of colleagues share our values of Warmth, Graft and Courage. If you join our family it will be hard work at times but we offer a great range of benefits including generous discounts in our farmshops and kitchens, free meals when working on shift, generous holiday entitlements plus a paid day off for your birthday and more.