Operations Manager - HR in Bristol

Would you like to work part-time as our HR Operational Lead in our large and friendly GP Practice in North Bristol? Working as part of our Management Team you will be the nominated representative for new and existing staff, working on staff issues, payroll, records and related projects. As HR Operational lead around 80% of your time will be dedicated to this important area. You will also support and work within the management team on a variety of policy and operational areas outside of HR (20% of the role). A varied and interesting role with a small, friendly and professional management team.

Main duties of the job:

• Payroll and Workforce Monitoring - excellent record keeping and attention to detail, working sensitively and efficiently.
• On-boarding and inducting new staff in general areas, and facilitating smooth leavers arrangements.
• Working with the management team on policy and process review, tracking and evidence base for CQC.
• Supporting the complaints lead with correspondence and tracking files.
• Project work, staff events and training, liaison across our network.

About us:

Our people are our greatest asset and as an NHS service provide the check, balance and ongoing support of our team is extremely important. This is a maternity cover which we hope will provide both the candidate and our team with a positive and supportive experience. We encourage autonomy and independent working but within a trust-based and supportive team. We are looking for someone to ideally work the hours over three days, school friendly hours a possibility.

Job responsibilities:

• HR Officer (60%-80% of role):

• Collate payroll on monthly basis.
• Maintaining staff hours records changes and amendments to ensure high level of accuracy.
• Maintain clear records between HR reporting and payroll.
• Prepare recruitment packs, post adverts and co-ordinate shortlisting and interviews.
• Draw up offer letters and contracts following templates/guidance.
• Lead on ensuring new starters checks and inductions all completed.
• Welcoming new staff and providing professional on-boarding process.
• Contact point prior to starting, and during initial induction.
• Support exit arrangements including leavers checklists and exit interviews where required.

• Plan and review HR Policy and approaches with the Business Partner if any issues arise or there are any legislative changes.
• Contribute to and support management team approach in managing staff.
• Co-ordinate and support HR processes such as disciplinary, capability or grievance, where required may involve note taking, formal correspondence to staff and leading meetings where appropriate to do so.
• Provide admin direction in HR for all employees (linking with and alongside line managers): maintenance of staff records, helping staff with HR queries/contact point ensuring line managers support consistent sickness and absence management tracking.
• Promote compliance with staff training (including mandatory).

• Complaints (working with the Service Manager) - Send acknowledgements to complaints, collate replies into drafts where more than one colleague involved, maintain overview record/tracker and good records, assist with meeting deadlines where necessary.
• Business Governance (working across the Partnership) - Flag out of date policies and procedures and help with initial review, assist with health and safety and governance tasks, including reporting and tracking, take on small project work where appropriate and directed by the Business Partner.

• Provide efficient administrative support to the Service Manager and Business Partner (the post works as part of the management team).
• Manage correspondence, documentation, and emails professionally and efficiently.
• Assist with preparing reports, audits, and supporting materials for CQC inspections and local authority reviews.
• Maintain accurate and organised digital and paper filing systems.
• Manage petty cash and small financial transactions responsibly.
• Work collaboratively with the Maintenance Team to support any troubleshooting or operational issues as they arise. This may include IT and Estates (with support and signposting from colleagues as needed).

Person Specification:

• Sound understanding of employment law and HR best practice.
• Educated to a minimum of level 3, including confidence in Maths and English.
• Excellent communication, interpersonal, and organisational skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office and confidence in learning other information systems.
• CIPD Level 3 qualification (or above) or equivalent HR training.
• Experience in a CQC-regulated care environment.
• Knowledge of payroll processes and HR compliance systems.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.