At a Glance
- Tasks: Join our Repairs Team to fix, maintain, and install plumbing and carpentry items.
- Company: Gloucester City Homes is a progressive social housing organisation focused on community well-being.
- Benefits: Enjoy a company van, uniform, flexible hours, and a family-friendly work culture.
- Why this job: Be part of a team that values inclusivity, innovation, and exceptional customer service.
- Qualifications: Hold a City & Guilds/NVQ Level 2 in plumbing or carpentry with multi-trade experience.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Permanent, Full Time (40 hours per week) to include on call rota (with a standby rate). Company Van provided (for business use only). Uniform Provided.
Are you an experienced Plumber or Carpenter looking for your next role within Social Housing? Are you a versatile professional who can address a range of property needs efficiently? Are you looking for an employer where you feel included, valued, respected and proud to be part of a progressive and innovative organisation?
Here at Gloucester City Homes, we’re seeking Multi-Trade Operatives with a base trade in either Plumbing, Wet Trades or Carpentry to join our Repairs Team. You’ll repair, maintain and install multiple trade items including roof, structure and fabric of buildings internal & external, service supplies, fixtures & fittings and other products associated with plumbing, carpentry and wet trades to a high standard to GCH customers' homes and commercial premises.
You’ll work in accordance with prescribed work schedules, the Health & Safety at Work Act (1974) and to GCH established standard policy & procedures set for delivery of exceptional customer service. Liaising with both internal and external customers, line manager/supervisor, scheduler and colleagues appropriately and promptly, you’ll ensure those connected or involved in your work are aware of progress and action taken or action required to rectify any identified defect/s, concerns or accounts of resident vulnerability. Completing a high percentage of jobs as first time fix to achieve excellent customer satisfaction.
We’d like you to:
- Hold a City & Guilds / NVQ Level 2 or above in an associated trade/craft.
- Have previous experience in applying multi trade skills to the installation, repair and maintenance of fixtures, fittings and fitments.
- Have experience of working in a customer responsive environment.
- Have full working knowledge of Health & Safety requirements related to workshop practice and maintenance.
- Be able to prioritise and organise own workload.
- Be a problem solver with a positive can-do attitude.
- Be able to interpret manufacturers instructions/technical manuals and drawings (desirable).
- Be IT literate, comfortable working with electronic devices, PDAs, tablets and computers (desirable).
Closing Date: 21st July 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. At GCH, we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers #BeTheDifference. If that sounds like you, we’d be delighted to hear from you!
Plumber (Multi Trade) employer: Gloucester City Homes
Contact Detail:
Gloucester City Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumber (Multi Trade)
✨Tip Number 1
Familiarise yourself with the specific requirements of the role, especially the importance of customer service in a social housing context. Understanding how to effectively communicate with residents and address their concerns will set you apart.
✨Tip Number 2
Highlight your multi-trade skills during any informal discussions or networking opportunities. Being able to demonstrate versatility in plumbing, carpentry, and wet trades can make you a more attractive candidate.
✨Tip Number 3
Research Gloucester City Homes' values and culture. Showing that you align with their commitment to inclusivity and community can help you connect with the hiring team and demonstrate your genuine interest in the organisation.
✨Tip Number 4
Prepare for potential on-call scenarios by thinking about how you would handle emergency situations. Being ready to discuss your problem-solving approach can showcase your proactive attitude and readiness for the role.
We think you need these skills to ace Plumber (Multi Trade)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in plumbing and carpentry, focusing on relevant skills and qualifications such as your City & Guilds or NVQ Level 2. Mention any previous roles in social housing or customer-responsive environments.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for the role and the values of Gloucester City Homes. Emphasise your problem-solving abilities, positive attitude, and commitment to delivering exceptional customer service.
Showcase Relevant Experience: In your application, provide specific examples of past work where you successfully completed multi-trade tasks. Highlight instances where you achieved first-time fixes and maintained high customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Gloucester City Homes
✨Showcase Your Multi-Trade Skills
Make sure to highlight your experience in plumbing, carpentry, and any other relevant trades. Be prepared to discuss specific projects where you successfully applied these skills, as this will demonstrate your versatility and ability to handle various tasks.
✨Emphasise Customer Service Experience
Since the role involves working in a customer-responsive environment, share examples of how you've provided excellent customer service in the past. Discuss how you handled difficult situations or resolved issues to ensure customer satisfaction.
✨Demonstrate Health & Safety Knowledge
Familiarise yourself with the Health & Safety at Work Act and be ready to discuss how you apply safety practices in your work. This shows that you take safety seriously and understand its importance in maintaining a safe working environment.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you encountered challenges on the job and how you overcame them. A positive can-do attitude is key, so convey your willingness to tackle issues head-on.