Relief Support Worker - Young People (Bank) in Gloucester

Hours to be worked across a rota covering the hours 8am-10pm, 7 days a week across the team. Rota to be developed upon appointment of all colleagues. This role will partake in a paid on-call night rota to be shared with all roles in the service.

It’s an exciting time for us as we have recently acquired a new homeless property to support young people aged 18-25 at risk of homelessness and rough sleeping. Because of this, we’re now seeking Bank Support Workers to support young people with multiple and complex needs, so they can articulate and achieve their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives.

Within this role, you’ll deliver one to one key work sessions, groupwork and activities through the support model so that residents can access tailored solutions that meet their needs, wishes and aspirations. You’ll work creatively and effectively alongside young people to inspire and encourage them to develop their talents as they seek employment, volunteering, and training opportunities.

Ensuring young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community to sustain their journey when they move on, you’ll ensure their views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive.

We’d like you to have:

• GCSE/NVQ Level 2 in relevant subjects, or equivalent expertise through relevant CPD training/experience relating to housing, support work, and/or working with young people or adults at risk.
• Ability to work proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living.
• Experience of dealing effectively and proactively with clients, in difficult situations where it is not always possible to meet customer needs/wishes.
• Ability to use IT systems, including PCs, mobile phones, digital cameras and PDAs, to gather, store and process information.
• Excellent communication, interpersonal, and negotiation skills with a strong customer focus.
• The ability to give accurate and up to date advice, information, and support on a broad range of topics.
• The ability to understand the needs and perceptions of clients; handling difficult situations sensitively together with the ability to understand the needs of different client groups and individuals; including the ability to deal with complex mental health, substance abuse and violent behaviour.
• Knowledge of the principles of psychologically informed environments, trauma informed care and strengths-based support.
• Understanding of, and commitment to, equality, diversity and inclusion.

Why us?

You may have sensed that we’re not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all. We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues.

Application Information

For more information on the role accountabilities and skills required, please check out the job recruitment pack. On the following pages you’ll find information about GCH, which will provide you with a good overview and help you complete your application. We’re interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To demonstrate this, please provide a CV and Personal Supporting Statement.

Closing date: 3rd July 2026. Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should we receive a large response from suitable candidates.