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- Tasks: Manage housing services, build relationships, and ensure excellent customer outcomes.
- Company: GCH, a people-first organisation dedicated to community improvement.
- Benefits: Competitive salary, full-time or part-time options, and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Relevant housing qualification and experience in statutory housing services.
- Other info: Join a supportive team focused on collaboration and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Permanent, Full Time (37 hours) - £36,305 per annum
At GCH, we are more than just a housing provider - we are a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you will be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucester and surrounding areas.
We are seeking a Neighbourhood Manager to deliver a high-quality, customer-focused housing management service across General Needs, Independent Living and, where required, market rent homes. Acting as a customer advocate, you will build strong, positive relationships, take ownership of customer issues, and ensure excellent outcomes across key customer journeys.
Working as part of a multi-disciplinary patch team, you will understand the needs and priorities of your neighbourhoods, collaborating with colleagues and partners to improve customer experience and tenant engagement. You will be approachable and accessible, keeping customers informed and supported throughout their tenancy.
You will manage a wide range of tenancy and neighbourhood matters, including complex tenancy cases (such as mutual exchanges, successions, tenancy breaches and voids), ASB and neighbour disputes, safeguarding concerns, and enforcement or legal action where appropriate, including court attendance. You will also carry out neighbourhood inspections, welfare checks and home visits to ensure properties and estates are safe, well-maintained and compliant, identifying support needs and signposting to appropriate services to sustain tenancies.
We’d like you to…
- Hold a relevant technical housing qualification, such as a Level 3 Diploma in Housing Practice.
- Demonstrate proven experience in the delivery of statutory housing services.
- Have experience in collating, analysing, and presenting customer information, and effectively sharing insights with the patch team.
- Possess a thorough and up-to-date knowledge of Housing Law and its application within social housing, including experience of enforcement action.
- Demonstrate comprehensive knowledge of ASB legislation, best practice, and its implications for tenants and housing organisations.
- Have a strong understanding of housing and property management, particularly in relation to tenancy, estate, and contract management.
- Maintain a sound understanding of health and safety law, practices, and compliance requirements as they relate to neighbourhood management.
Closing Date: 16th January 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Neighbourhood Manager in Gloucester employer: Gloucester City Homes
Contact Detail:
Gloucester City Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Manager in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching GCH and understanding their values. Be ready to discuss how your experience aligns with their mission of making a difference in the community. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and conflict resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Neighbourhood Manager in Gloucester
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, take a good look at the job description. We want to see that you understand what we're looking for in a Neighbourhood Manager, so make sure you highlight your relevant experience and skills.
Tailor Your CV and Cover Letter: Don’t just send us a generic CV! We love it when applicants tailor their documents to match the role. Use keywords from the job description and show us how your background aligns with our values of collaboration, inclusivity, and innovation.
Showcase Your Customer-Focused Approach: As a people-first organisation, we value customer service above all. In your application, share examples of how you've built strong relationships and resolved issues for customers in previous roles. We want to see your passion for making a difference!
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. It’s the best way for us to receive your CV and cover letter, and it helps us keep everything organised. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Gloucester City Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law and the specific responsibilities of a Neighbourhood Manager. Familiarise yourself with the key issues in tenancy management, ASB legislation, and customer service best practices. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing management or related fields. Think of specific examples where you've successfully handled complex tenancy cases or improved customer engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Your People Skills
As a Neighbourhood Manager, building relationships is key. Be ready to talk about how you've effectively communicated with customers and colleagues in the past. Highlight any instances where you've resolved disputes or advocated for tenants, showcasing your ability to be approachable and supportive.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to inquire about the team dynamics, ongoing projects, or how they measure success in tenant engagement. It’s a great way to demonstrate your enthusiasm and commitment to making a difference.
