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- Tasks: Manage and develop Leasehold and Home Ownership services to improve community benefits.
- Company: Join GCH, a company dedicated to making a positive impact on people's lives.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Dynamic role with a focus on customer service and community engagement.
- Why this job: Make a real difference in your community while advancing your career.
- Qualifications: Experience in Leasehold Management and knowledge of relevant legislation required.
Fixed Term Contract (6 months), Full Time (37 hours per week) Remote – with required travel to Gloucester. Salary £38,399.33.
Are you passionate about improving people’s lives? At GCH we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers. If that sounds like you, why not join us?
We’re seeking a Leasehold Officer to join our team in Gloucester. You’ll be responsible for managing and developing the Leasehold and Home Ownership service ensuring that GCH maximises income. You'll provide excellent services across the Leasehold, Right to Buy and Shared Ownership services and proactively manage the Commercial Premises portfolio, ensuring that GCH makes best use of its premises in terms of income realisation and community benefit.
We’re looking for those with substantial experience delivering a Leasehold Management Service and Right to Buy Service, with an up-to-date knowledge of relevant legislation in respect of Commercial Property Management, and the ability to inform policy and procedure.
We’d also like you to have:
- A relevant technical housing qualification, such as a level 3 diploma in Housing Management.
- A professional understanding and experience of performance management systems together with proven success in meeting targets and objectives.
- A professional understanding and experience of delivering Leasehold and Homeownership services.
- A professional understanding and experience of delivering Commercial premises services.
- Proven experience of providing excellent customer service across multiple and complex cases.
Closing Date – 2nd June 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Leasehold Officer in Gloucester employer: GLOUCESTER CITY HOMES
Contact Detail:
GLOUCESTER CITY HOMES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Officer in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at GCH or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on the latest legislation around Leasehold Management and Right to Buy services. Show us you’re not just passionate but also knowledgeable about the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience in delivering excellent customer service and managing complex cases. We want to see your confidence shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in people’s lives.
We think you need these skills to ace Leasehold Officer in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Leasehold Officer role. Highlight your experience in Leasehold Management and Right to Buy services, and don’t forget to mention any relevant qualifications you have. We want to see how your skills match what we’re looking for!
Showcase Your Experience: In your application, be sure to showcase your substantial experience in delivering Leasehold and Homeownership services. Use specific examples that demonstrate your success in meeting targets and objectives. This will help us see how you can contribute to our team.
Highlight Customer Service Skills: Since providing excellent customer service is key for this role, make sure to highlight your experience with complex cases. Share stories that illustrate how you’ve gone above and beyond for customers. We love to see a passion for improving people’s lives!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about GCH and our values before you hit send!
How to prepare for a job interview at GLOUCESTER CITY HOMES
✨Know Your Stuff
Make sure you brush up on your knowledge of Leasehold Management and Right to Buy services. Familiarise yourself with the relevant legislation and be ready to discuss how it impacts the role. This shows that you're not just interested in the job, but that you understand the nuances of the industry.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your success in managing Leasehold and Homeownership services. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Customer Service is Key
Since this role involves providing excellent customer service, think of instances where you've gone above and beyond for clients. Be ready to share these stories, as they highlight your commitment to improving people's lives, which aligns perfectly with GCH's values.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, performance management systems, and how GCH measures success in this role. This not only shows your interest but also helps you gauge if the company culture is a good fit for you.