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- Tasks: Support customers in maintaining independence and manage communal health and safety.
- Company: GCH, a company dedicated to improving lives and promoting independence.
- Benefits: Enjoy a 9-day working fortnight for better work-life balance and personal time.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Relevant housing qualification and experience in supporting vulnerable residents.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Permanent, Full Time (34 hours per week over 9 days a fortnight). We are all about work-life balance; this role offers a 9-day working fortnight so you'll get a day to yourself every other week. Are you passionate about improving people's lives? At GCH we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers. If that sounds like you, why not join us?
We are seeking an Independent Living Co-ordinator to deliver a dedicated, customer-focused service within our Independent Living Schemes. In this role, you will support customers to sustain their tenancies, maintain their independence in their own homes, and actively encourage customer engagement.
As the Independent Living Co-ordinator, you will provide a visible, on-site presence across the schemes, acting as a customer advocate and playing a key role in the effective management of communal health and safety. You will carry out general building management and compliance checks, maintain accurate and timely scheme records on the CRM system, and monitor the quality of contractors delivering services on site, including grounds maintenance, cleaning, and laundry services.
You will also support new and prospective customers by arranging and conducting property viewings, explaining available services and facilities, and helping new residents to settle into their homes. Through regular site inspections, welfare checks, and home visits, you will ensure properties are maintained to an appropriate standard, identify emerging support needs, and signpost customers to relevant services to help sustain tenancies and promote independent living for as long as possible.
We'd like you to have:
- A relevant technical housing qualification, such as a Level 3 diploma in Supported Housing Management (or equivalent).
- Proven experience of providing 1-1 support to vulnerable residents.
- Sound knowledge of safeguarding procedures, including reporting processes.
- Demonstrable experience of communicating effectively with older people and individuals from diverse backgrounds.
- Experience of neighbourhood management, tenant engagement or a related housing role.
- Experience of using a housing management system (or similar CRM) to gather, store and process information.
- Knowledge of relevant statutory and voluntary agencies in the local area which support Independent Living.
- A resilient, assertive, dynamic and flexible approach.
- Ability to drive or access to transport (essential).
Closing Date: 1st April 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Independent Living Co-Ordinator in Gloucester employer: Gloucester City Homes
Contact Detail:
Gloucester City Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Co-Ordinator in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching GCH and understanding their values. Be ready to share how your experience aligns with their mission to improve people's lives. Show them you're not just another candidate, but someone who truly cares about making a difference.
✨Tip Number 3
Practice your communication skills! Since you'll be working with diverse individuals, being able to convey your thoughts clearly and empathetically is key. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at GCH and contributing to our mission of supporting independent living.
We think you need these skills to ace Independent Living Co-Ordinator in Gloucester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for improving people's lives shine through. We want to see how you embody our values of Adapt, Inspire, Own it, and Care in your previous experiences.
Tailor Your CV: Make sure your CV is tailored to the Independent Living Co-ordinator role. Highlight relevant experience, especially in supporting vulnerable residents and managing tenancies, so we can see how you fit into our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your information logically, making it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at Gloucester City Homes
✨Know Your Stuff
Make sure you understand the role of an Independent Living Co-ordinator inside out. Familiarise yourself with the responsibilities mentioned in the job description, like supporting customers and managing communal health and safety. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Your Passion
Since this role is all about improving people's lives, be ready to share examples of how you've made a positive impact in previous roles. Whether it's through tenant engagement or providing support to vulnerable residents, let your passion shine through during the interview.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team culture, the challenges they face in the role, or how they measure success in customer engagement. This shows that you're not just interested in the job, but also in how you can contribute to their mission.
✨Demonstrate Your Flexibility
The job requires a dynamic and flexible approach, so be ready to discuss how you've adapted to changing situations in the past. Share specific examples where you've had to think on your feet or adjust your plans to meet the needs of customers or the organisation.