Customer Satisfaction Officer in Gloucester

Permanent, Full Time (37 hours per week) Working from Home with occasional visits to the office. Job share applications will be considered. Looking for a fresh challenge? At GCH you’ll be part of a friendly, supportive team that puts people first — whether that’s the customers we serve or the colleagues we work alongside. If you want to build a career you can be proud of, with an organisation that values your work each day, GCH is the place to be. We’re now seeking a proactive Customer Satisfaction Officer to lead the management and coordination of informal and formal complaints, ensuring they are handled in line with company policy and the Housing Ombudsman’s Complaint Handling Code, while driving high levels of customer satisfaction. In this role, you’ll ensure our customers receive a fair, timely, and high-quality response when raising complaints or concerns and you’ll provide proactive administrative support to Customer Committees and the Board, including minute taking, while helping to drive continuous service improvement and high levels of tenant satisfaction. You’ll take account of EDI policies, vulnerabilities, and compliance with the Housing Ombudsman’s guidance and investigate feedback from customer surveys, identify learning opportunities, and ensure improvements are implemented and shared across the organisation. So, if you are a self-starter, have excellent planning and organisational skills and have knowledge of corporate governance work or social housing regulation and compliance, or a similar regulated environment, we’d like to hear from you! We’d like you to have… * Proven experience of delivering high quality work within tight deadlines. * Proven ability to produce clear, professional minutes and manage sensitive information. * Evidence of effective stakeholder management across all levels of an organisation. * Experience of co-ordinating or supporting customer complaints and/or ISO quality management systems would be advantageous. * Excellent IT skills; able to use Microsoft Word, Excel, PowerPoint, and Teams. * Strong numeracy skills and comfortable analysing information. Closing Date: 9th February 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date