At a Glance
- Tasks: Help customers with their queries and provide solutions through various channels.
- Company: Join GCH, a people-first organisation making a difference in Gloucestershire.
- Benefits: Full-time role with flexible hours and opportunities for personal growth.
- Other info: Office-based role with a supportive team and career advancement opportunities.
- Why this job: Make a real impact in the community while developing your customer service skills.
- Qualifications: Experience in customer service and problem-solving is preferred.
Permanent, Full Time (37.5 hours per week). At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucestershire.
We are now seeking a Customer Relationship Advisor to take ownership of customer issues at the first point of contact, be it via telephone, social media, email or the GCH website. You’ll provide a great customer experience to all customers that is focused on listening and exercising autonomy to find suitable solutions. You’ll resolve, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour) and provide advice and signposting to information as appropriate. This role is based at our Head Office in Gloucester (office based). The working hours are generally 08:30 – 17:00, however flexibility between 08:00 – 17:30 is essential.
We’d like you to…
- Have experience of working in a customer facing contact centre environment, ideally within the Social Housing sector.
- Have experience of diagnosing issues and facilitating solutions.
- Have experience of problem solving and complaints resolution together with making informed decisions when dealing with complex or challenging cases.
- Have good understanding of housing and property management, especially relating to tenancy, repairs, and Neighbourhood management.
- Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software.
- A relevant technical housing qualification, such as a level 3 diploma in Housing Management is advantageous but not essential.
Closing Date: 25th June 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Customer Relationship Advisor in Gloucester employer: GLOUCESTER CITY HOMES
At GCH, we pride ourselves on being a people-first organisation that fosters a collaborative and inclusive work culture. As a Customer Relationship Advisor, you will not only have the opportunity to make a meaningful impact in the lives of residents across Gloucestershire but also benefit from a supportive environment that encourages personal and professional growth. With flexible working hours and a commitment to innovation, GCH is an excellent employer for those looking to contribute to their community while advancing their career in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Advisor in Gloucester
✨Tip Number 1
Get to know GCH and their values! Before your interview, do a bit of research on their community initiatives and how they prioritise customer experience. This will help you connect with them and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these during your interview to demonstrate your ability to handle complex situations.
✨Tip Number 3
Show off your tech skills! Since the role involves using various software, brush up on your Microsoft Office and CRM systems knowledge. You might even want to mention any specific tools you've used in previous roles to highlight your comfort with technology.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Relationship Advisor in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Advisor role. Highlight your experience in customer service, especially in a contact centre or social housing environment, to show us you’re the right fit!
Showcase Problem-Solving Skills:We want to see how you tackle challenges! Include examples of how you've diagnosed issues and facilitated solutions in previous roles. This will demonstrate your ability to handle complex cases effectively.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GLOUCESTER CITY HOMES
✨Know Your Stuff
Make sure you brush up on your knowledge of the social housing sector. Understand the common issues customers face and how to resolve them. This will show that you're not just interested in the role, but that you genuinely care about helping people.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully diagnosed issues and facilitated solutions. Be ready to discuss specific situations where you turned a challenging customer interaction into a positive outcome.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing what the interviewer says, but responding thoughtfully. It’s crucial for a Customer Relationship Advisor to understand customer needs, so show that you can do this right from the start.
✨Be Tech-Savvy
Familiarise yourself with common CRM systems and Microsoft Office tools. If you have experience with any specific software mentioned in the job description, be sure to highlight that. Showing that you're comfortable with technology will give you an edge.
